Customer Service Technician
July 21
🇺🇸 United States – Remote
💵 $50k - $54k / year
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Description
• Act as the first point of contact for customers • Blend technical expertise with customer service to support fire safety operations • Perform Tier 1 Troubleshooting with customers • Escalate Tier 2+ Cases to FST Engineers • Support continuous improvement efforts
Requirements
• A minimum of 2 years' experience in technical support, customer service, or a related field • Education and/or experience in technical troubleshooting, electrical systems or fire safety is an advantage • Excellent communication and interpersonal skills • A strong team player with the flexibility to adapt to rotating schedules • Proven troubleshooting skills and a methodical approach to problem-solving
Benefits
• Competitive salary + equity • Health, dental, and vision insurance • 401(k) with match
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