Whisker
Whisker is a company that revolutionizes pet care with its innovative products, primarily focused on making life easier for cat parents. Founded by Brad Baxter, Whisker offers products like the Litter-Robot, a self-cleaning litter box, and the Feeder-Robot, all aimed at reducing daily pet care chores. With over 20 years of experience and a team of over 500 employees, Whisker continues to lead in the realm of connected pet care, bringing advanced pet care solutions to over a million customers worldwide. The company leverages technology to create products that enhance the well-being of both pets and their owners, supported by a mobile app providing helpful insights. Whisker's dedication to innovation is evidenced by their 65+ global patents, all while maintaining American design, assembly, and service for quality assurance.
iot • pet products • animal • robot • pet care
Customer Service Technician
July 21, 2024
🇺🇸 United States – Remote
💵 $50k - $54k / year
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Whisker
Whisker is a company that revolutionizes pet care with its innovative products, primarily focused on making life easier for cat parents. Founded by Brad Baxter, Whisker offers products like the Litter-Robot, a self-cleaning litter box, and the Feeder-Robot, all aimed at reducing daily pet care chores. With over 20 years of experience and a team of over 500 employees, Whisker continues to lead in the realm of connected pet care, bringing advanced pet care solutions to over a million customers worldwide. The company leverages technology to create products that enhance the well-being of both pets and their owners, supported by a mobile app providing helpful insights. Whisker's dedication to innovation is evidenced by their 65+ global patents, all while maintaining American design, assembly, and service for quality assurance.
iot • pet products • animal • robot • pet care
📋 Description
• Act as the first point of contact for customers • Blend technical expertise with customer service to support fire safety operations • Perform Tier 1 Troubleshooting with customers • Escalate Tier 2+ Cases to FST Engineers • Support continuous improvement efforts
🎯 Requirements
• A minimum of 2 years' experience in technical support, customer service, or a related field • Education and/or experience in technical troubleshooting, electrical systems or fire safety is an advantage • Excellent communication and interpersonal skills • A strong team player with the flexibility to adapt to rotating schedules • Proven troubleshooting skills and a methodical approach to problem-solving
🏖️ Benefits
• Competitive salary + equity • Health, dental, and vision insurance • 401(k) with match
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