GoShare
GoShare is a technology-driven platform that connects individuals and businesses with vetted delivery professionals for on-demand delivery and moving services. The company offers a wide range of transportation options, including box trucks, cargo vans, and pickups, facilitating last mile and middle mile delivery across the nation. Customers can easily book services via a mobile app, track their deliveries, and receive swift reliable service, making moving and delivery both fast and affordable.
Delivery On Demand • Retail Delivery • Furniture Delivery • logistics • supply chain
Driver Support Specialist
June 10, 2024
🏈 Alabama – Remote
🌵 Arizona – Remote
+16 more states
💵 $25k - $35k / year
⏰ Full Time
🟢 Junior
💝 Customer Support
GoShare
GoShare is a technology-driven platform that connects individuals and businesses with vetted delivery professionals for on-demand delivery and moving services. The company offers a wide range of transportation options, including box trucks, cargo vans, and pickups, facilitating last mile and middle mile delivery across the nation. Customers can easily book services via a mobile app, track their deliveries, and receive swift reliable service, making moving and delivery both fast and affordable.
Delivery On Demand • Retail Delivery • Furniture Delivery • logistics • supply chain
📋 Description
• This is a remote position. • Provide exceptional first-contact support to drivers. • Assist drivers with registration, and account management. • Proactively identify and address potential driver concerns. • Contribute to a positive and collaborative work environment. • Answer questions about deliveries, earnings, and company policies. • Escalate complex issues to the appropriate team for further resolution. • Stay up-to-date on platform updates and policies to provide accurate information. • Troubleshoot common app and platform issues, offering clear and concise solutions.
🎯 Requirements
• Associate degree or higher, preferred but no required. • Proficient in Google Office Suite. • Strong attention to detail, problem-solving and analytical skills. • Minimum 1 year of customer service experience (remote or in-office). • Excellent communication and interpersonal skills, both written and verbal. • Ability to work independently and manage multiple tasks simultaneously. • Experience in the gig economy or familiarity with remote work is a plus.
🏖️ Benefits
• Opportunity to work remotely. • Positive and supportive work environment. • Competitive hourly pay (commensurate with experience). • Potential for growth within a rapidly expanding company.
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