Customer Support Representative

June 27

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WorkRamp

WebsiteLinkedInAll Job Openings

Learning Management System • Training Software • Onboarding • Sales Enablement • Learning and Development

51 - 200 employees

☁️ SaaS

📚 Education

🏢 Enterprise

💰 $40M Series C on 2022-03

Description

• At WorkRamp, we believe that the best companies grow through learning. That’s why hundreds of market leaders such as Box, Lattice, and Outreach choose the Learning Cloud to power employee and customer learning. Boost employee performance, grow revenue, and scale customer success with WorkRamp. • We are looking for a product support specialist to provide an amazing support experience for our customers • This role will be on the front lines with our customers: listening to pain points, troubleshooting issues, and helping resolve any problems that may spring up • As a support representative, you will also have the chance to interface closely with our product and engineering teams to help guide the roadmap based on the trends you are seeing. • Shift Hours: 8am - 5pm PT (9am - 6pm MT)

Requirements

• 2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus) • Strong technical and written skills • Ability to multitask (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment • Experience with Intercom, Zendesk, Salesforce • Ability to communicate complex concepts to customers • Process-driven and having attention to detail • Eagerness to respond to tickets to ensure that all SLA response times are met • Empathy for customers and diligence to resolve problems to provide customer satisfaction • Passion for the startup experience

Benefits

• Fully Remote - Work from anywhere in the US • Flexible Time Off & 13 company-wide holidays • Equity • Full healthcare coverage • 100% paid short-term & long-term disability insurance, plus life insurance • Stipend for remote work setup & DeskPass account • 401K • Mental Health and Wellness Resources including a free subscription to Spring Health & access to 2 Employee Assistance Programs (EAP) • Employee Resource Groups • Access to Well-Being Benefits including: One Medical, Gympass, & Headspace