Product Support Representative

March 17, 2023

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Nextech Systems

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Electronic Medical Records Software • Practice Management Software • Revenue Management • Fully Integrated Solution • Cloud Technology

201 - 500

Description

•Responsible for support of Nextech software applications •Ensure timely response to and resolution of customer questions •Maintain customer satisfaction through frontline support for incoming calls, emails, and error reports •Resolve software issues and escalate advanced issues through appropriate channels

Requirements

•1 year of experience in a software troubleshooting role with customers •Excellent technical skills, including basic computer skills •Strong interpersonal, written, and verbal communication skills •Demonstrated ability to constructively work within a team environment •Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word) •Excellent customer service skills •Ability to type at a rate of 30 WPM, with 90% accuracy

Benefits

•Generous annual bonus opportunity •401(k) with Employer Match •Flexible Time Off: take time off when you need it without worrying about available hours •10 paid holidays + 1 floating holiday •Volunteer Time Off •Insurance: Choice of Medical, Dental, and Vision plans •Health Savings Account with employer match •Flexible Spending Account •100% Company-Paid Parental leave •100% Company-Paid Life Insurance and Short/Long Term Disability Insurance •iCREATE Employee Recognition Program •Wellness Program including discounts on medical premiums •Employee Assistance Program with free counseling sessions available •Corporate Discounts on Retail, Travel, and Entertainment •Pet Insurance options