GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. 

GRAIL is focused on saving lives and improving health by pioneering new technologies for early cancer detection. The company is using the power of next-generation sequencing, population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges with Galleri™, GRAIL’s multi-cancer early detection blood test. With this proprietary technology, GRAIL is also developing solutions to help accelerate cancer diagnoses, blood-based detection for minimal residual disease, and other post-diagnostic applications. 

GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. 

For more information, please visit grail.com.

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GRAIL

Sales

Field-based consultant supporting GRAIL's sales efforts for early cancer detection.

• Core responsibilities include supporting the GRAIL Galleri Consultant (GGC) increase revenue and drive market development through direct sales to individual PCPs, OB/GYNs, and other relevant specialists
• Support efforts include cultivating and maintaining key relationships, servicing ordering accounts., and creating and supporting a strategic business plan to grow revenue quickly
• Support efforts will focus on currently marketed products and new product launches
• Support GGC with a focus on logistics support, account servicing, and lead generation/qualification
• Work with assigned GGC to maintain & support existing customers
• Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem-solving
• Promote quality client/patient relations and create a supportive climate by serving as a role model for other employees
• Respect and maintain the confidentiality of laboratory and financial information
• Practice and adhere to all company policies and regulations
• Follow Compliance procedures and participates in Compliance training
• Perform miscellaneous duties with completion in a designated time frame
• Communicate with Grail staff and its customer to ensure quality
• Maintain and support a service oriented relationship with customers
• Utilize personal and professional skills to promote excellent customer service
• Model and evangelize GRAIL’s core values while striving for continuous improvement and excellence.

Associate GRAIL Galleri Consultant - Field Based (Sales) - Seattle Metro - #3931

Support GRAIL's sales team in Santa Barbara for market adoption.

• Core responsibilities include supporting the Grail Galleri Consultant (GGC) increase revenue and drive market development through direct sales to individual PCPs, OB/GYNs, and other relevant specialists
• Support efforts include cultivating and maintaining key relationships, servicing ordering accounts, and creating and supporting a strategic business plan to grow revenue quickly
• Support efforts will focus on currently marketed products and new product launches
• Support GGC with a focus on logistics support, account servicing, and lead generation/qualification
• Work with assigned GGC to maintain & support existing customers
• Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem-solving
• Promote quality client/patient relations and create a supportive climate by serving as a role model for other employees
• Respect and maintain the confidentiality of laboratory and financial information
• Practice and adhere to all company policies and regulations
• Follow Compliance procedures and participates in Compliance training
• Perform miscellaneous duties with completion in a designated time frame
• Communicate with Grail staff and its customer to ensure quality
• Maintain and support a service oriented relationship with customers
• Utilize personal and professional skills to promote excellent customer service
• Model and evangelize GRAIL’s core values while striving for continuous improvement and excellence.

Associate GRAIL Galleri Consultant - Field Based  (Sales)- Santa Barbara - # 3920

Customer Support

Deliver exceptional service experiences by supporting customers in various communication channels.

• Handle incoming and outgoing customer interactions efficiently, with high quality, and via a variety of communication channels (e.g. phone, email, chat, fax, etc.)
• Provide accurate information and expertly guide people to achieve their task or goal
• Address customer issues, troubleshoot, and follow-through to ensure full resolution
• Perform assigned daily tasks that support customer satisfaction. Be present and on-time.
• Specialize in one or two skill sets that can be performed with some autonomy
• Create and maintain accurate and detailed records of customer interactions, handling sensitive data appropriately and according to established procedures and best practices
• Use Salesforce.com and other customer service tools to capture and update contact information and other important details that help us engage with customers effectively in the future
• Document interactions during scheduled working hours
• Flag opportunities to make documentation practices more effective and efficient
• Stay informed and knowledgeable about GRAIL products, services, processes, and procedures, and use that knowledge to address customer needs
• Provide accurate information and guidance to customers based on their needs
• Meet performance metrics and service level agreements (SLAs)
• Strive to achieve high levels of customer satisfaction and ease of doing business with GRAIL
• Collaborate with colleagues to share knowledge and solutions that help everyone be their best
• Participate in team meetings and training sessions, and complete all required training on time
• Escalate complex problems to senior team members or supervisors
• Be flexible in-role, performing tasks and assisting colleagues within Customer Service as needed
• Be constructive and solution-oriented when working with other departments at GRAIL
• Clearly and effectively communicate with customers and colleagues
• Bring professionalism, positive demeanor, and the highest level of courtesy in all interactions
• Embody GRAIL values and communicate with others in accordance with these standards
• Identify trending pain points and report customer and employee feedback to help improve products, services, and processes

Customer Service Associate - US Remote - #3883

Deliver exceptional customer service experiences for a BioTech company.

• Handle incoming and outgoing customer interactions efficiently, with high quality, and via a variety of communication channels (e.g. phone, email, chat, fax, etc.)
• Provide accurate information and expertly guide people to achieve their task or goal
• Address customer issues, troubleshoot, and follow-through to ensure full resolution
• Perform assigned daily tasks that support customer satisfaction. Be present and on-time.
• Create and maintain accurate and detailed records of customer interactions, handling sensitive data appropriately and according to established procedures and best practices
• Use Salesforce.com and other customer service tools to capture and update contact information and other important details that help us engage with customers effectively in the future
• Document interactions during scheduled working hours
• Stay informed and knowledgeable about GRAIL products, services, processes, and procedures, and use that knowledge to address customer needs
• Provide accurate information and guidance to customers based on their needs
• Meet performance metrics and service level agreements (SLAs)
• Strive to achieve high levels of customer satisfaction and ease of doing business with GRAIL
• Collaborate with colleagues to share knowledge and solutions that help everyone be their best
• Participate in team meetings and training sessions, and complete all required training on time
• Escalate complex problems to senior team members or supervisors
• Be flexible in-role, performing tasks and assisting colleagues within Customer Service as needed
• Clearly and effectively communicate with customers and colleagues
• Bring professionalism, positive demeanor, and the highest level of courtesy in all interactions
• Embody GRAIL values and communicate with others in accordance with these standards
• Report customer and employee feedback to help improve products, services, and processes

Remote Jobs at GRAIL

GRAIL

Associate GRAIL Galleri Consultant - Field Based (Sales) - Seattle Metro - #3931

GRAIL

Associate GRAIL Galleri Consultant - Field Based (Sales)- Santa Barbara - # 3920

GRAIL

Customer Service Associate - US Remote - #3883

GRAIL

Customer Service Coordinator - US- Remote (5 openings) - # 3885

GRAIL