ServiceNow Business Process Consultant

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BayNova

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Mission-Focused IT & Consulting Services

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Description

• BayNova is seeking a ServiceNow Business Process Consultant to join our team for an exciting project supporting a long-term federal government contract. • Consultation and Requirements Gathering: Engage with clients to understand their business needs, goals, and challenges. • Conduct workshops and interviews to gather requirements and identify process improvement opportunities. • Analyze existing processes and workflows to identify gaps and areas for optimization. • Solution Design and Configuration: Utilize your deep knowledge of the ServiceNow platform to design and configure solutions that align with client requirements. • Collaborate with technical teams to ensure the successful implementation of designed solutions. • Process Optimization and Improvement: Identify and recommend process improvements and automation opportunities using ServiceNow features and functionalities. • Provide guidance on industry best practices and leverage ServiceNow's capabilities to drive efficiency and effectiveness. • Stakeholder Management and Collaboration: Collaborate with business stakeholders, process owners, and technical teams to ensure a thorough understanding of requirements and alignment on solution designs. • Communicate effectively with stakeholders at all levels to provide project updates, manage expectations, and address concerns. • Foster strong working relationships and serve as a trusted advisor to clients. • Training and Knowledge Transfer: Conduct training sessions and workshops to educate clients on ServiceNow functionality and best practices.

Requirements

• ServiceNow certifications required: Certified System Administrator (CSA) & Certified Implementation Specialist – IT Service Management (CIS-ITSM). • At least 4 years’ experience working with the ServiceNow platform, including expertise in configuring workflows, service catalog, and reporting. • In-depth understanding of ServiceNow IT service management (ITSM) processes, IT operations, and related industry frameworks (e.g., ITIL). • Familiarity with ServiceNow modules, such as IT Asset Management (ITAM), IT Business Management (ITBM/SPM), Project Portfolio Management (PPM), or Human Resources (HR), is a plus. • Demonstrated ability to gather requirements, analyze complex business processes, and design solutions that meet client needs. • Excellent communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders at all levels of an organization. • Strong problem-solving and critical-thinking skills, with the ability to identify issues, propose solutions, and drive process improvements. • Experience in business process consulting or process improvement projects is advantageous. • Citizenship or Work Authorization Required: US Citizen or Green Card holder with 3+ years' residency.

Benefits

• Paid Time Off (PTO) & Federal Holidays: Employees begin accruing PTO from their Date of Hire (start date). • Medical, Dental, Vision: BayNova offers employees access to leading healthcare providers and pays a portion of the monthly premium for healthcare plans provided through the company. • 401k Plan w/ Employer Contributions: BayNova’s 401k Plan is available to employees after completing the 90-day introductory period. • Education Reimbursement: BayNova sets aside funding on an annual basis for employees to pursue additional education, training, and / or certifications that align with their professional development and career goals. • Pre-Tax Commuter Benefit: Enables employees that do commute to an office to set-aside a portion of their regular pay (pre-tax) on a monthly basis for approved commuting expenses up to the maximum allowable amount by the IRS. • Short Term Disability and Long Term Disability: BayNova provides insurance coverage for Short and Long Term Disability for employees enrolled in a healthcare plan through the company. • Employee Recognition and Rewards: BayNova provides anniversary perks for all employees as well as incentives such as spot bonuses and other rewards for a job well done. • Company Sponsored Events: Periodically throughout the year BayNova sponsors company outings such as happy hours, dinners, holiday parties, and other social events.