Director of Property Services

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BBB Midwest Plains

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Description

• The Director of Property Operations will play a founding role in building Truehold's Repair & Maintenance department by operationalizing the standards, quality control, training program and strategic partnerships to ensure our residents benefit from industry leading property services. • Develop framework to ensure work orders and service requests are completed within industry leading KPIs (response times, resident satisfaction efficiency of techs/vendors) • Design and update workflows for both internal stakeholders and 3rd party vendors • Work with leadership, property managers, and Truehold's Construction team to build an effective Service Department structured to excel at the MSA level and efficiently scale nationally • Take our Vendor Management program to the next level by building out R&M oriented, specialized vendors and ensuring we have capacity required to address the needs of our growing portfolio of Single Family Rentals • This includes sourcing, onboarding and continued management of performance and pricing • Create connective tissue with our Turn & Renos coordination team to ensure our dispatching function is the most efficient, effective and well documented in the industry • Work cross functionally with leadership, product and engineering teams to muscle up our technology strategy focused on building the most efficient Property Services function in SFR investment management / proptech • Roll up your sleeves and stay on top of quality control of our finished projects to ensure quality control of our Project Managers/Field Techs and third party vendors

Requirements

• 7+ years of experience in Construction Management & Occupied Maintenance, with at least 5 years within a Single Family Rental (SFR) investment firm • Established track record of scaling a national Property Services team both in market and at Portfolio and Regional level • Results oriented P&L management with a focus on driving revenue and improving margins by bringing cost effective solutions to a growing business • Excellent organizational & communication skills with high attention to detail and ability to lead multiple projects concurrently • Self-starter with eagerness to take ownership and independently drive projects to completion • Experience in residential real estate, SFR and/or data analytics strongly preferred

Benefits

• A collaborative, people-first culture with a passion for doing good and enjoying doing it • A unique opportunity to build our brand in the early stages • Competitive benefits and compensation, including 401(k) w/match • Choice between hybrid and fully remote work • Flexible PTO • 11 paid holidays