Employee Navigator Implementation Analyst

November 2

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Brown & Brown Insurance

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Property & Casualty Insurance • Employee Benefits • Personal Lines

10,000+

Description

• The Implementation Analyst is a key team member of the National Employee Benefits Technology (EBTech) Department. • Responsible for carrying out various aspects of software implementation and/or customer support processes. • Create and configure new and existing low to moderate complexity customer websites (using third party software). • Solve and troubleshoot routine issues for customer accounts. • Test and audit configured software to ensure proper functioning. • Establish, cultivate and manage relations with account teams, carriers, vendors, and customers.

Requirements

• Associate’s, or Bachelor’s degree, or equivalent work experience • Proficient with MS Office Suite • Experience working with database applications • Exceptional telephone demeanor • Strong interpersonal skills, ability to communicate with customers at all levels • Attention to detail required and the ability to adhere to high standards for customer-facing work product

Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.