Client Delivery Analyst II

November 2, 2024

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Velera

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Velera is a company dedicated to powering the growth of credit unions through transformative fintech solutions and exceptional service. With over 45 years of experience, Velera serves 4,000 financial institutions and employs a team of 4,800 professionals. The company is focused on innovation and velocity, aiming to accelerate success within the credit union movement by enhancing credit processing, data insights, fraud management, digital banking, and more. Velera prioritizes the 'people helping people' philosophy and collaborates with industry leaders to deliver cutting-edge financial services and solutions.

Credit Processing • Debit Processing • ATM Network • Fraud & Risk Management • Recovery Solutions

1001 - 5000 employees

Founded 1983

💳 Fintech

💸 Finance

🤝 B2B

📋 Description

• Supports successful implementation of complex financial institution debit/credit projects. • Participates in client consultation on business and technical requirements. • Completes Gap Analysis to define system set-up requirements. • Provides consulting and guidance to clients on best approaches. • Communicates client business requirements between technical groups. • Executes project plans ensuring technical tasks are completed on time. • Identifies and reports outstanding issues to project manager. • Conducts testing and modifies program parameters when necessary. • Provides technical support during project phases. • Follows change control processes. • Develops relationships with clients and internal teams.

🎯 Requirements

• Associate degree in a related field and/or an equivalent combination of experience and education is required. • Bachelor’s degree preferred. • Three (3) years of related experience in the payment processing industry required. • Thorough understanding of payment card products, support services, and processes required. • Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills required. • Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids. • Ability to work in a fast-paced environment. • Demonstrated excellent analytical skills. • Proficiency with using Microsoft applications such as Word, Excel, Teams, and spreadsheet computer software applications. • Knowledge and experience with Six Sigma projects preferred. • Ability to travel as needed, 40-50%.

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program