Client Delivery Analyst II

November 2

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Velera

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Credit Processing • Debit Processing • ATM Network • Fraud & Risk Management • Recovery Solutions

1001 - 5000

Description

• Supports successful implementation of complex financial institution debit/credit projects. • Participates in client consultation on business and technical requirements. • Completes Gap Analysis to define system set-up requirements. • Provides consulting and guidance to clients on best approaches. • Communicates client business requirements between technical groups. • Executes project plans ensuring technical tasks are completed on time. • Identifies and reports outstanding issues to project manager. • Conducts testing and modifies program parameters when necessary. • Provides technical support during project phases. • Follows change control processes. • Develops relationships with clients and internal teams.

Requirements

• Associate degree in a related field and/or an equivalent combination of experience and education is required. • Bachelor’s degree preferred. • Three (3) years of related experience in the payment processing industry required. • Thorough understanding of payment card products, support services, and processes required. • Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills required. • Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids. • Ability to work in a fast-paced environment. • Demonstrated excellent analytical skills. • Proficiency with using Microsoft applications such as Word, Excel, Teams, and spreadsheet computer software applications. • Knowledge and experience with Six Sigma projects preferred. • Ability to travel as needed, 40-50%.

Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program