Blue Cross and Blue Shield of Louisiana
Blue Cross and Blue Shield of Louisiana is a health insurance company that provides a variety of health coverage plans, including health, dental, Medicare, travel insurance, and more, specifically tailored for residents of Louisiana. As an independent licensee of the Blue Cross Blue Shield Association, they offer both HMO and PPO options through their Blue Advantage plans. In addition to insurance coverage, they also provide tools and resources for cost estimation, wellness, and preventive care. Their services are available for both state and federal employees as well as a broader community, and they focus on delivering quality healthcare experiences while ensuring transparency and accessibility.
Experience Engineering Analyst
March 14
Blue Cross and Blue Shield of Louisiana
Blue Cross and Blue Shield of Louisiana is a health insurance company that provides a variety of health coverage plans, including health, dental, Medicare, travel insurance, and more, specifically tailored for residents of Louisiana. As an independent licensee of the Blue Cross Blue Shield Association, they offer both HMO and PPO options through their Blue Advantage plans. In addition to insurance coverage, they also provide tools and resources for cost estimation, wellness, and preventive care. Their services are available for both state and federal employees as well as a broader community, and they focus on delivering quality healthcare experiences while ensuring transparency and accessibility.
📋 Description
• Experience Engineering Analyst works with stakeholders to identify customer experience opportunities • Collaborate on corporate strategies supporting digital transformation • Support CX team through data analysis and campaign execution
🎯 Requirements
• Bachelor's Degree in Business, Data Analytics, or Healthcare Administration required • Master's Degree in Business Administration (MBA) preferred • 2 years of experience developing customer engagement strategies • 2 years of experience analyzing external and internal customer data • Experience working in a sales and marketing automation platform and CRM preferred • Familiarity with CX Metrics and analytics • Strong problem-solving and critical thinking skills required • Working experience with data visualization tools
🏖️ Benefits
• Resources to live well • Opportunities for learning • Skills development • Professional growth
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