Operations Supervisor - Individual Marketplace

2 days ago

🇺🇸 United States – Remote

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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BlueCross BlueShield of Tennessee

WebsiteLinkedInAll Job Openings

Health • Wellness • Fitness • Insurance • Customer Service

5001 - 10000 employees

Founded 1952

⚕️ Healthcare Insurance

Description

• Oversee a customer service team assisting Individual members. • Collaborate with other Operations Supervisors to meet customer needs. • Monitor processes to ensure compliance with regulations and quality. • Hire, develop, and coach operations staff; manage their performance. • Support process improvement initiatives and complete assigned projects.

Requirements

• Bachelor's Degree or equivalent work experience required. • 4 years of professional work experience in a corporate environment is defined as equivalent experience. • 3 years in Operations, Customer service, Claims, or related experience required. • 1 year in a leadership/management role required. • Ability to work independently with minimal supervision and share responsibility in a team environment. • Demonstrated presentation and team facilitation skills required. • Proficient in Microsoft Office and excellent communication skills. • Must be organized, a team player, and able to handle multiple projects.

Benefits

• Employees required to operate vehicles will be enrolled in the BCBST Driver Safety Program. • The program requires maintaining a valid driver’s license and auto insurance compliance. • Offers of employment are contingent upon passing a background check.