Authenticx
Market Research • Healthcare • Insurance • Customer Experience • Customer Service
51 - 200 employees
💰 $20M Series B on 2023-01
Insights Analyst - Healthcare Call Evaluator
2 days ago
Authenticx
Market Research • Healthcare • Insurance • Customer Experience • Customer Service
51 - 200 employees
💰 $20M Series B on 2023-01
Description
• Evaluate interactions between healthcare clients and their customers • Complete evaluations to capture the data that the client is seeking • Use predefined rules to label interactions consistently and objectively • Apply verbal and written communications to evaluate quality and compliance while revealing customer insights • Use your listening skills to concisely capture stated and implied messages and document them in our online proprietary system • Work independently and collaboratively with a virtual team to promote accuracy and consistency • Provide insights and trends to team leaders who will take the results to tell a compelling story to our clients • Become a subject matter expert in the programs and services offered by our clients
Requirements
• Associate’s or bachelor’s degree preferred with a focus in health care, social work, English/writing, data analysis, or similar fields • 1-3 years of experience in health care, social work, compliance, quality assurance or similar fields • Nurses (RN, LPN, etc.) and other healthcare professionals with nursing degrees (BSN, MSN, etc.) especially welcome • Customer service, call center, direct patient care or telephonic care management experience desired • Must have superior listening and written communication skills • Working knowledge of Microsoft Office suite • Demonstrate timeliness by meeting deadlines for assignments and special projects • Ability to work effectively autonomously with limited supervision • Strong communication and collaboration skills and a desire to learn • Process-driven with high attention to detail
Benefits
• Free health insurance options • Comprehensive benefits - medical, vision, dental, life, and disability insurance • HSA and FSA plans • 401(K) • Unlimited vacation time • Generous paid holidays, sick leave, and parental leave • Perks at Work membership for discounts on shopping, travel and much more
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