Access Counselor

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Brave Health

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mental health • behavioral health • community health • telehealth • addiction

51 - 200

💰 $40M Series C on 2022-10

Description

• Focus on driving patient engagement via fielding inbound communications from prospective and established patients. • Educate patients about various Brave Health services. • Support a high volume of inquiries via phone calls, text messages, voicemails and e-mails regarding scheduling of appointments and administrative matters. • Assist patients in successful completion of pre-appointment forms. • Maintain confidentiality and privacy of all patient charts. • Maximize provider schedules through scheduling and/or rescheduling appointments. • Resolve problems and fulfill caller requests by clarifying desired information; research and explore alternative solutions, implement solutions; escalate unresolved problems as needed. • Answer incoming calls and SMS’s from patients as well as clinicians. • Assist in fielding voicemails and e-mails. • Register and maintain accurate and complete patient charts by obtaining, documenting, and updating demographic and insurance information. • Schedule patient appointments for new patient BPS assessments, medication management, and intake information • Verify patient insurance to confirm eligibility for Brave services • Assist patients with minor questions and troubleshooting to ensure a seamless virtual care delivery process • Step in as needed to provide administrative support throughout the patient journey • Coordination with other departments and/or teams as needed • Support the outreach team with outreaching patients under direction of supervisors. • Other duties as assigned

Requirements

• 1 - 3+ years in a full-time, patient-facing role in a healthcare setting, call center experience preferred • Experience with patient accounts in a healthcare setting • Ability to communicate and interact appropriately with patients and staff both verbally and in writing • Excellent customer service skills • Strong attention to detail • Ability to maintain a calm and professional demeanor during all interactions both externally and internally • Comfortable with routinely shifting demands • Knowledge of google as well as electronic health record systems • Spanish-speaking preferred • Eligibility to work in the United States. We are not able to provide or assist with visas or attaining work eligibility