Resident Onboarding Specialist
October 11
Description
• About Us Our mission is to create authentic belonging experiences for those who own much-loved homes, and those longing for that feeling. • This job is all about managing speed and being organized; we’re looking for someone who can ensure all move-ins are successful. • Own the entire move-in process and act as the main point of contact for new Belong residents. • Work cross-functionally with the Operations team to QA and review homes once they are listed to monitor ongoing improvements. • Coordinate with external parties to ensure we have all information ready for smooth move-ins (HOA associations, utility companies, etc.) • Work cross-functionally with the Experience team to ensure the resident hand-off post move-in is seamless and detailed if there are any follow-up items.
Requirements
• Strong previous customer-facing and operational role experience. Minimum 1-2 years of experience. • Excellent verbal and written communication skills. • Project/task management experience preferred. • Able to work well with others and under pressure. • Zendesk, Intercom, Asana experience required. • Availability to work on Weekends - The schedule will be: 40 hours a week with 2 days off.
Benefits
• Competitive salary in USD. • Laptop & Home Office Setup. • Significant learning opportunities for cross-functional collaboration in a fast-paced start-up environment.
Apply Now