Customer Care Advisor

February 27

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Bestow

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Bestow is a leading life insurance SaaS platform provider that offers innovative technology solutions for life and annuity insurance carriers. By providing tools such as digital applications, customizable underwriting engines, and comprehensive customer portals, Bestow helps streamline the entire insurance process from quoting to policy administration. The company focuses on enhancing the speed and efficiency of insurance operations, enabling carriers to launch new products swiftly and optimize their customer service capabilities.

Data Science • User Research • SaaS • Insurance • Life Insurance

51 - 200 employees

Founded 2017

💳 Fintech

☁️ SaaS

📋 Description

• Bestow is a leading insurance technology platform serving innovative life insurers. • The Customer Care Advisor (CCA) delivers exceptional customer experience supporting enterprise partners. • The role involves resolving customer inquiries quickly, efficiently, and with empathy. • Ideal candidate is customer-obsessed, empathetic, and a strong communicator working with urgency. • The CCA interacts with customers and is often the first point of contact after purchasing a policy, • Must deliver top-notch service while maintaining a high level of professionalism.

🎯 Requirements

• General knowledge of life insurance customer issue types and customer-facing operations processes and workflows. • Customer relations skills and a passion for working directly with customers. • Willingness and desire to solve problems autonomously. • Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves. • Ability to work in a fast-paced environment and comfortable with ambiguity and changing priorities. • Strong time management skills and the ability to seamlessly transition between tasks. • Actively listen to customers' concerns and respond with compassion. • Treating customers with empathy and respect. • Excellent verbal and written communication skills. • Ability to communicate clearly and effectively with diverse audiences. • 2+ years experience in a customer service team environment required. • Experience working with customer service tools (CRM, phone, etc.). • Valid life insurance license (or the ability to become licensed, if required).

🏖️ Benefits

• Competitive salary and equity based on role • Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs • 100% paid-premium option for medical, dental, and vision insurance • Lifestyle stipend to support your physical, emotional, and financial wellbeing • Flexible work-from-home policy and open to remote • Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting • Employee-led diversity, equity, and inclusion initiatives