Google Apps • Enterprise SaaS Application • Cloud Technology • Cloud Security • Google Apps Management
201 - 500
2 days ago
Google Apps • Enterprise SaaS Application • Cloud Technology • Cloud Security • Google Apps Management
201 - 500
• BetterCloud is the first provider of SaaSOps solutions to manage and secure the digital workplace. • BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. • Starting with customer on-boarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers. • Our role is to serve as customer advocates by delivering product and partnership feedback. • Our mission is to ensure customers have driven value from our solution and had a delightful experience.
• Experience working with Small to Midsize organizations • Manage a portfolio of 55-65 customer accounts, all with a prescriptive engagement model to help deliver on our customers goals and expectations • Build and maintain appropriate relationships with your customer accounts, creating a consistent experience focused on outcomes • Can drive value-based ongoing engagement to align on customer strategies and business objectives which should align with the BetterCloud solution and internal service offerings • Committed to customer satisfaction and happiness as measured by NPS • Expert at juggling competing demands and managing limited time • Team-oriented as displayed by participating in team meetings and actively engaging over Slack while we’re virtual • Hardworking, driven, self-motivated and solutions oriented • Passionate about technology and building a great company and a great product • 2+ years of customer success or consultancy experience • Experience in SaaS • Experience with Customer Relationship Management (CRM) software such as Salesforce • Awareness of best-in-breed SaaS-based technology
• Competitive base salary • Full benefits package • Stock options • Career growth with an industry innovator
Apply Now2 days ago
2 - 10
Customer Success Manager at Chiku enhancing senior health through innovative solutions.
2 days ago
201 - 500
Customer Success Manager to foster SMB client relationships at BioRender.
🇺🇸 United States – Remote
💰 Pre Seed Round on 2018-03
⏰ Full Time
⚪️ Entry-level
🟢 Junior
🏆 Customer Success
3 days ago
51 - 200
Customer Success Manager at Archlet, enhancing tool adoption and driving renewals.
3 days ago
1001 - 5000
Account Manager at Dealer Spike managing client relationships and digital marketing services.