Product Quality Analyst

October 10

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BetterLesson

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Education • EdTech • Personalized Professional Development for Educators • Teacher Development • Instructional Coaching

51 - 200

💰 $6M Series B on 2021-10

Description

•At BetterLesson, our software platform allows various users to participate in planning, delivering, applying, and measuring High-Quality Professional Learning. •Our platform seamlessly integrates with multiple 3rd-party systems, and the Product Quality Analyst plays a crucial role in ensuring these integrations function smoothly. •The workflows of our power users heavily rely on deep integrations with 3rd-party software. •In this role, you will identify issues that arise at integration points and trace them back to their root causes within the platform, then rectify the data or suggest a solution. •The role involves direct communication with platform users, daily collaboration with internal teams, and coordination with vendor support staff to ensure a high-quality user experience.

Requirements

•You likely bring 3-5 years of experience in one (or more) of these functions: Technical Support, Quality Assurance, Technical Writing, Business Intelligence, Developer Relations •You may have had some of these experiences (or similar ones) in prior roles: •You’ve been an acknowledged SME for a web-based software tool •You’ve supported integrations with tools standard in the K12, Higher-Ed, or Workforce segments, such as Zoom, Google Workspace, SSO, Learning Management Systems (LMS), Content Management Systems (CMS) •You’ve interfaced between technical teams and less technical users •You’ve submitted bug reports that include a root cause hypothesis (not just the user-facing symptoms) •You’ve supported data consumers in Customer Relationship Management (e.g., Salesforce), data visualization (e.g., Tableau) or low-code tools (e.g., Quickbase) •You’ve administered helpdesk/ticketing software (e.g., Jira)

Benefits

•The opportunity to work with an awesome team to solve important problems. •A competitive salary. •Health and other employee benefits. •Equity in the business you are helping to build. •A flexible schedule and vacation policy. •The opportunity to spend every day working to improve outcomes for teachers and students.