ServiceNow Technical Consultant
October 20
Description
• Configure and develop customer solutions on the ServiceNow platform • Lead technical sessions with customers utilizing ServiceNow best practices, including but not limited to demos, discussions, knowledge transfer. • Conduct training for customers on the use of software tools • Collaborating with and mentoring Beyond20 peers and teammates • Develop custom applications on the ServiceNow platform • Implementation of custom dashboards, reporting, and metrics • Supporting the ServiceNow practice, with examples such as Writing blog postings, knowledge articles, and white papers • Creating video content relevant to our clients' needs • Assisting with proposal writing, responding to RFPs and RFQs as needed • Providing assistance with marketing / operational / administrative activities as needed
Requirements
• Minimum of 3 years of successful ServiceNow platform implementation experience. • Current ServiceNow CSA, and CIS-ITSM required • Current ServiceNow CIS certifications are a plus • Consulting experience preferred • Familiarity with SaaS and Cloud technologies • Familiarity with web services • Ability to work independently and meet deadlines with a minimum of supervision • Knowledge of the ITIL Framework and Agile/Scrum methodology • Four-year college degree or comparable experience • Excellent verbal and written communication skills: ability to talk to C-level audiences • Effective problem-solving, time, and project management skills • Knowledgeable in JavaScript, bootstrap, Angular, XML (jelly is also a plus) • Experience with SQL, Batch, PowerShell • Able to leverage Office365 to create compelling presentations and meaningful reports
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