ServiceNow Technical Consultant

October 20, 2024

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Beyond20

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Beyond20 is a ServiceNow Elite Partner specializing in IT service management and transformative solutions. The company focuses on helping clients enhance work life by providing various services, including ITIL Maturity Model Assessment, ServiceNow Implementation, Managed Services, and more. Beyond20 serves a wide array of industries, such as government, education, retail, and healthcare. They are committed to delivering rapid time to value, leveraging best practices in Service Portfolio Management, and enhancing organizational efficiency through custom workflows and dashboards. With a strong emphasis on client relationships and tailored advisory services, Beyond20 aims to drive significant improvements in IT service delivery and project management for its clients.

ITIL • ITSM • Project Management • PMP • ISO20K

51 - 200 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

📋 Description

• Configure and develop customer solutions on the ServiceNow platform • Lead technical sessions with customers utilizing ServiceNow best practices, including but not limited to demos, discussions, knowledge transfer. • Conduct training for customers on the use of software tools • Collaborating with and mentoring Beyond20 peers and teammates • Develop custom applications on the ServiceNow platform • Implementation of custom dashboards, reporting, and metrics • Supporting the ServiceNow practice, with examples such as Writing blog postings, knowledge articles, and white papers • Creating video content relevant to our clients' needs • Assisting with proposal writing, responding to RFPs and RFQs as needed • Providing assistance with marketing / operational / administrative activities as needed

🎯 Requirements

• Minimum of 3 years of successful ServiceNow platform implementation experience. • Current ServiceNow CSA, and CIS-ITSM required • Current ServiceNow CIS certifications are a plus • Consulting experience preferred • Familiarity with SaaS and Cloud technologies • Familiarity with web services • Ability to work independently and meet deadlines with a minimum of supervision • Knowledge of the ITIL Framework and Agile/Scrum methodology • Four-year college degree or comparable experience • Excellent verbal and written communication skills: ability to talk to C-level audiences • Effective problem-solving, time, and project management skills • Knowledgeable in JavaScript, bootstrap, Angular, XML (jelly is also a plus) • Experience with SQL, Batch, PowerShell • Able to leverage Office365 to create compelling presentations and meaningful reports