Bilingual Client Retention Specialist

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Beyond Finance

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Move Beyond Debt

Financial Well-Being • Consumer Debt Solutions • Credit • Fintech

1001 - 5000

💰 $110M Debt Financing on 2021-02

Description

• Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Finance’s financial hardship programs. • Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base. • Educate and assist clients who are facing financial hardship. • Interact with clients primarily through inbound phone calls and help them navigate the program.

Requirements

• Bilingual Spanish Required • Required - Experience in Retention, Sales, or Collections • High school diploma or equivalent (Associate's or Bachelor's degree is a plus) • Ability to work in a fast-paced environment and handle high call volumes • Resilient and able to remain calm under pressure • Demonstrated ability to negotiate and deescalate client issues effectively • Tech savvy and proficiency with a Client Relationship Management system (CRM) • Strong customer focus and adaptability to different personality types • Strong verbal and written communication skills along with active listening • Supports team/department collaboration & inclusion • Troubleshooting and problem solving skills • Ability to multi-task, set priorities and manage time effectively • Willingness to adapt to a changing environment and learn about new financial solutions.

Benefits

• Considerable employer contributions for health, dental, and vision programs • Generous PTO, paid holidays, and paid parental leave • 401(k) matching program • Merit advancement opportunities • Career development & training