Bilingual Client Retention Specialist
October 19
🇺🇸 United States – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔄 Customer Retention Specialist
🦅 H1B Visa Sponsor
Description
•Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Finance’s financial hardship programs. •Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base. •Educate and assist clients who are facing financial hardship and exploring options to become debt-free. •Interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients. •Empathize with their financial difficulties and help them navigate the program. •Focus on at-risk customers who struggle with the use and/or value of their enrolled program. •Provide a best-in-class customer service experience over the phone and through various communication tools.
Requirements
•Bilingual Spanish Required •Required - Experience in Retention, Sales, or Collections •High school diploma or equivalent (Associate's or Bachelor's degree is a plus) •Ability to work in a fast-paced environment and handle high call volumes •Resilient and able to remain calm under pressure •Demonstrated ability to negotiate and deescalate client issues effectively •Tech savvy and proficiency with a Client Relationship Management system (CRM) •Strong customer focus and adaptability to different personality types •Strong verbal and written communication skills along with active listening •Supports team/department collaboration & inclusion •Troubleshooting and problem-solving skills •Ability to multi-task, set priorities and manage time effectively •Willingness to adapt to a changing environment and learn about new financial solutions.
Benefits
•Considerable employer contributions for health, dental, and vision programs •Generous PTO, paid holidays, and paid parental leave •401(k) matching program •Merit advancement opportunities •Career development & training
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