Join our Facebook group
👉 Remote Jobs NetworkMove Beyond Debt
Financial Well-Being • Consumer Debt Solutions • Credit • Fintech
1001 - 5000
đź’° $110M Debt Financing on 2021-02
Yesterday
🇺🇸 United States – Remote
⏰ Full Time
🟡 Mid-level
đźź Senior
🔄 Customer Retention Specialist
đź—˝ H1B Visa Sponsor
Move Beyond Debt
Financial Well-Being • Consumer Debt Solutions • Credit • Fintech
1001 - 5000
đź’° $110M Debt Financing on 2021-02
•Serve as the primary point of contact for customers •Educate clients about financial hardship programs •Empathize and deescalate upset clients •Navigate CRM system and maintain accurate records •Analyze clients financial situations and recommend solutions •Collaborate with clients to retain them in programs •Meet retention goals and provide best-in-class customer service
•Required - Experience in Retention, Sales, or Collections •High school diploma or equivalent (Associate's or Bachelor's degree is a plus) •Ability to work in a fast-paced environment and handle high call volumes •Resilient and able to remain calm under pressure •Demonstrated ability to negotiate and deescalate client issues effectively •Tech savvy and proficiency with a Client Relationship Management system (CRM) •Strong customer focus and adaptability to different personality types •Strong verbal and written communication skills along with active listening •Supports team/department collaboration & inclusion •Troubleshooting and problem solving skills •Ability to multi-task, set priorities and manage time effectively •Willingness to adapt to a changing environment and learn about new financial solutions.
•Considerable employer contributions for health, dental, and vision programs •Generous PTO, paid holidays, and paid parental leave •401(k) matching program •Merit advancement opportunities •Career development & training
Apply NowSeptember 11
501 - 1000
Lead a customer retention team for Varsity Tutors' national expansion.
🇺🇸 United States – Remote
đź’° $50M Series C on 2018-02
⏰ Full Time
🟡 Mid-level
đźź Senior
🔄 Customer Retention Specialist
September 11
501 - 1000
Lead customer retention strategies to support Varsity Tutors' growth.
🇺🇸 United States – Remote
đź’° $50M Series C on 2018-02
⏰ Full Time
🟡 Mid-level
đźź Senior
🔄 Customer Retention Specialist
September 11
501 - 1000
Lead a customer retention team at Varsity Tutors to enhance client relationships.
🇺🇸 United States – Remote
đź’° $50M Series C on 2018-02
⏰ Full Time
🟡 Mid-level
đźź Senior
🔄 Customer Retention Specialist
September 11
501 - 1000
Lead customer retention efforts for Varsity Tutors' national expansion.
🇺🇸 United States – Remote
đź’° $50M Series C on 2018-02
⏰ Full Time
🟡 Mid-level
đźź Senior
🔄 Customer Retention Specialist
September 11
501 - 1000
Lead customer retention strategies at Varsity Tutors to ensure client success.
🇺🇸 United States – Remote
đź’° $50M Series C on 2018-02
⏰ Full Time
🟡 Mid-level
đźź Senior
🔄 Customer Retention Specialist