Senior User Experience Designer

October 19

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BHG Financial

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Description

•Lead the design and user experience strategy across the entire product lifecycle, from research and concept through to final hand-off. •Collaborate with product, engineering, and marketing teams to develop and refine the UX vision, solving for customer pain points through various projects, including the customer portal rebuild. •Conduct user research, including usability testing, interviews, and surveys to gather insights that inform design decisions. •Create wireframes, user flows, prototypes, and design mockups to visualize and communicate design ideas. •Design end-to-end customer experiences that are cohesive, intuitive, and aligned with business goals. •Establish UX best practices and contribute to building design systems that enhance consistency and usability. •Utilize data-driven insights and feedback from stakeholders to iterate on designs and improve the customer experience. •Mentor junior designers and provide constructive feedback on design reviews to elevate the team's overall design output. •Lead by example in the application of Design Thinking methodology, the feasibility of proposed designs, and ways to champion great user experiences in the face of technical constraints.

Requirements

•7+ years of experience in UX/UI design, preferably within financial services, fintech, or similarly regulated industries. •Strong portfolio demonstrating expertise in UX design and ability to solve complex user problems. •Proficiency with design tools such as Figma, Sketch, Adobe XD, Zeplin, or similar platforms. •Experience conducting user research and incorporating feedback into your designs. •Familiarity with responsive design principles and designing for web and mobile platforms. •Strong understanding of user-centered design methodologies and interaction design principles – Google Design Sprint experience is a plus. •Experience collaborating with cross-functional teams in fast-paced, iterative environments. •Excellent communication and presentation skills with the ability to articulate design concepts to technical and non-technical stakeholders. •Experience building, leveraging, and scaling reusable components within design systems is a plus.