Evidence-based, accessible, and judgment-free approach to opioid use disorder—right in the privacy of your own home.

Ophelia

Customer Support

Engage patients for care coordination at Ophelia, a telehealth OUD treatment startup.

• As the first point of contact, engage with patients for a best-in-class care experience
• Manage inbound communication and triage to appropriate teams
• Help schedule visits, maintain patient data, and address concerns

Telehealth Patient Support Specialist

Account Manager

• Steer strategic initiatives under the purview of the Commercial organization, and potentially within other parts of the organization as needs require
• Build project plans in conjunction with cross-functional stakeholders both internally and externally
• Manage projects through to completion, including leveraging risk and issue management skills
• Build relationships with external partners to ensure success
• Examples include: implementation of new payor contracts, launching processes needed to support new government agency-run programs, and implementation of strategic partnerships and their associated projects

Senior Manager, Partnerships Execution (Remote)

Product Designer

• Design, implement, and maintain a product design strategy that is industry-leading, delightful, and compliant. Oversee the end-to-end design process, from user research and concept development to final visual design, usability testing, shipping and measuring impact.
• Mentor and grow the design team, fostering a culture of creativity, innovation, and continuous improvement.
• Work across the business to solicit great product design projects, prioritize the work, and communicate around the work. Ensure timely and reliable delivery of those projects. Broadly share data insights related to the behaviors and usage patterns.
• Empower design decision-making across the organization by teaching design, how to use components, leveraging patterns and copy, and then, trusting others to execute.
• Advocate for people-centered design principles and ensure they are integrated into the product development lifecycle.
• Participate in Tech Leadership planning and other activities.
• Stay current with industry trends, emerging technologies, and best practices to drive innovation and excellence in product design.

Director of Product Design

Counselor

Assist patients with insurance eligibility and facilitate bill payments for opioid treatment.

• Verify Patient health insurance and benefit information and provide timely responses to our patients and care coordination teams.
• Verify insurance through web portals and contacting insurance companies directly.
• Identify any potential non-coverage issues and effectively communicate across all departments and to our patients.
• Communicate with patients as needed to acquire necessary & pertinent information to determine accurate insurance benefits.
• Triage internal group communications regarding patient insurance questions/coverage in real-time with enrollment and care coordination teams.
• Perform timely follow-up of new & existing benefits information requests through text messaging and calls.
• Negotiate acceptable payment terms with patients in accordance with Ophelia’s policies and procedures.
• Track patients with payment plans or other options to resolve patient account balances.
• Other duties as assigned.

Remote Jobs at Ophelia

Ophelia

Telehealth Patient Support Specialist

Ophelia

Senior Manager, Partnerships Execution (Remote)

Ophelia

Director of Product Design

Ophelia

Insurance Eligibility and Financial Counselor

Ophelia