Patient Support Specialist

4 days ago

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Ophelia

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

📡 Telecommunications

Description

• Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. • Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. • Our approach is discreet, convenient, and affordable. • We've been successfully operating in 14 states for almost four years and we're excited to continue our growth. • Our Care Coordinators are integral to creating a best-in-class patient experience that supports Ophelia's ability to grow and achieve our mission. • As a Patient Engagement Specialist, you are the Care Coordination team's first point of contact for patients. • You will manage all inbound communication, quickly assessing the urgency of the need and either managing or triaging to the most appropriate team. • You will engage directly with Ophelia patients providing support across a wide range of areas including scheduling visits with a member of the Ophelia clinical team, supporting and finding ways to improve visit attendance, UDS coordination, maintaining and updating patient data, technology troubleshooting, and discharging patients. • You will become proficient in various technology platforms and channels of communication that Ophelia team members use to communicate and support our patients.

Requirements

• Experience delivering outstanding patient experience or customer support, ideally at a consumer-focused healthcare company • Strong organizational skills and a keen eye for detail: experience maintaining patient records and accuracy in responses • Tech-savvy: comfortable using various computer platforms, with navigating new systems, and efficient in tech-related tasks • Experience working in a high-volume communication environment, ideally within a ticketing system or similar tool • A bias for action and getting things done: proactively taking on work without prompting, swiftly implementing solutions, and achieving results efficiently and effectively • An aptitude for resilience and adaptability to change that is frequent in a start-up environment • Flexibility to work some combination of evenings and or weekends and occasional Holidays

Benefits

• Remote work anywhere in the United States • Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) • 20 days of PTO per year • 10 company holidays • $1,000 Work From Home Stipend • 401k Contribution Platform • Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!