Principal Support Engineer

December 13

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EDB

WebsiteLinkedInAll Job Openings

open source database • database • Postgres • oracle compatibility • PostgreSQL

501 - 1000 employees

Founded 2004

🏢 Enterprise

🤝 B2B

💰 Venture Round on 2019-10

Description

• We're looking for a stellar Principal Support Engineer to join our Support Services team in the US. • As a Principal Support Engineer, you will maintain and manage Postgres databases, partnering closely with our clients. • You will provide guidance, support and execution following best practices, working on a global team that is 100% remote.

Requirements

• 10+ yrs of total experience including recent 7+ years of experience in Data Warehouse solution with an emphasis on on Greenplum. • In depth knowledge of Greenplum’s parallel processing and integration with big data frameworks such as Hadoop. • Strong understanding of data warehousing concepts and analytical query design. • Strong understanding of Kubernetes architecture (nodes, pods, services, deployments, etc.), knowledge of Kubernetes API objects and their relationships, proficiency in writing and managing YAML files for Kubernetes resources, use of Helm charts for managing Kubernetes applications. • Use of Monitoring tools like Prometheus, Grafana, and ELK stack, knowledge of logging solutions and troubleshooting techniques, experience with Persistent Volumes and Persistent Volume Claims and Knowledge of dynamic provisioning and storage classes. • 2+ years of scripting experience with Python, Bash, PowerShell and YAML. • 2+ years of programming experience with C, C++, Java, or .net. • Strong experience in cloud service environments in AWS, Azure and GCP. • Intermediate to advanced knowledge of Red Hat Openshift for database solutions. • Experience mentoring junior and mid-level technical support engineers. • Ability to work cross-functionally with Development, Product Management and Sales Teams. • Ability to lead critical incident calls and driving resolution under pressure. • Ability to create detailed technical documentation for customers and internal teams. • Ability to create runbooks, playbooks and best practice documentation. • Facilitation of knowledge transfer sessions and training for technical support. • Strong troubleshooting skills and mindset. • Good interpersonal and communication skills (both verbal & written). • Good time-management skills and ownership. • Flexibility to work in Shifts and on weekends (if required).

Benefits

• EDB is committed to supporting employees' well-being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. • Access to CuraLinc for health and wellness tips and practices. • Wellness Fridays extending to December 2024!