Application Support Analyst

February 14

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

+1 more states

🚗 Michigan – Remote ⚔️ Virginia – Remote

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Billhighway

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Billhighway is a chapter management solution that helps multi-chapter organizations, such as associations, fraternal organizations, and trade associations, streamline their operations and enhance their member engagement. With over two decades of experience, Billhighway provides a suite of technology tools designed to improve chapter performance, increase financial visibility, and integrate seamlessly with existing Association Management Software (AMS) and other membership systems. Their platform offers features like automated accounting, event management, and consolidated banking, which simplify administrative tasks and boost strategic collaboration between headquarters and local chapters. Billhighway's services are dedicated to optimizing workflows and increasing ROI for membership-based entities by providing comprehensive data visibility and management options.

dues management • finances • dues processing • fees • association and chapter operations

51 - 200 employees

💸 Finance

🤝 B2B

☁️ SaaS

📋 Description

• Lead troubleshooting of complex application issues ensuring timely resolution while providing mentorship and best practices within the team to enhance support efficiency. • Drive incident and problem resolution processes, document actions, escalate unresolved issues, and identify root causes to implement long-term solutions. • Collaborate effectively with internal teams and customers sharing insights on technical issues and their solutions. • Maintain and update support documentation, knowledge base articles, and troubleshooting guides while contributing to continuous improvement initiatives. • Support projects and testing initiatives, including managing AI-related projects and validating new software features before release.

🎯 Requirements

• Earned a bachelor’s degree in business, information systems, or related field. • Have 5+ years of experience in an application support, technical support, or a related role including 2+ years of SQL experience. • Experience troubleshooting and resolving complex software issues as well as diagnosing software applications and systems. • Expertise working with software architectures, error analysis, debugging, and cross-functional collaboration to address performance, security, and compatibility issues. • Strong familiarity with data modification commands, can understand and write intermediate SQL and queries.

🏖️ Benefits

• 20 days of PTO + 12 paid holidays • Medical, Dental, Vision, Life/AD&D, and Disability Insurance • Pet Insurance Discount • 401(K) Retirement Plan with company contribution • Collaborative, high-energy work environment • Hybrid/Remote first workplace