Solutions Support Engineer - Observability

February 14

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Netflix

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Netflix is a global streaming service that offers a wide variety of award-winning television shows, movies, anime, documentaries, and more on thousands of internet-connected devices. It allows users to watch instantly and provides original content produced by Netflix itself, catering to diverse tastes. As a pioneer in original programming since its first series in 2013, Netflix aims to entertain audiences worldwide through immersive storytelling and innovative technology.

Revolutionizing the way people watch TV shows and movies!

10,000+ employees

Founded 1997

👥 B2C

🛍️ eCommerce

📱 Media

📋 Description

• Responsible for monitoring and handling customer requests, troubleshooting, solving issues, automating support needs. • Developing runbooks, improving and maintaining support tools, understanding product offerings, continuously looking for ways to improve.

🎯 Requirements

• A minimum of 3 years of professional support or engineering experience, particularly in observability, monitoring, alerting, and telemetry. • Strong understanding and hands-on experience with observability and monitoring tools • Enthusiasm for and understanding of telemetry best practices, particularly in the context of supporting backend data systems and alerting mechanisms. • Strong problem-solving skills and the ability to troubleshoot complex issues in a dynamic environment • Proficiency in working with backend data systems for metrics, logs, and traces • Proficiency with programming languages and frameworks commonly used in this domain, such as Java, Javascript and Spring Boot. • Experience in developing tools and scripts to automate processes and improve efficiency, with a strong focus on continuous improvement. • Demonstrated ability to provide superior customer support across a complex organization, with a focus on enhancing the customer experience. • Excellent written and verbal communication skills, with an appreciation for the importance of comprehensive documentation. • Strong collaboration skills and experience working with cross-functional teams. • Passion for creating technical documentation and tutorials, with a deep understanding of what makes an effective knowledge base. • Ability to adapt to new tools and technologies quickly, and a willingness to continuously learn and grow in the field of observability and monitoring. • Strong understanding and practical knowledge of version control tools, particularly GitHub, including branching, merging, pull requests, review processes, and resolving conflicts.

🏖️ Benefits

• Health Plans • Mental Health support • 401(k) Retirement Plan with employer match • Stock Option Program • Disability Programs • Health Savings and Flexible Spending Accounts • Family-forming benefits • Life and Serious Injury Benefits • Paid leave of absence programs • Vacation, holidays, and sick paid time off