MasteryPrep
MasteryPrep is a company dedicated to improving school and district performance on standardized tests across the United States. It offers educators a variety of standards-aligned programs, teaching tools, and support services to ensure student success in high-stakes testing environments. Their offerings include professional development, practice testing and analysis, curriculum resources, online courses, boot camps, and bell ringers, particularly focusing on tests like the ACT, SAT, PSAT, and WorkKeys. MasteryPrep provides state-based assessment solutions tailored to specific state requirements, aiming to boost college and career readiness metrics for students. The company is trusted by numerous school districts nationwide and is known for its comprehensive support and engaging curriculum design.
Education • Test Prep • Professional Development • Classroom Teaching • Online Test Prep
Technical Support Representative
February 14
MasteryPrep
MasteryPrep is a company dedicated to improving school and district performance on standardized tests across the United States. It offers educators a variety of standards-aligned programs, teaching tools, and support services to ensure student success in high-stakes testing environments. Their offerings include professional development, practice testing and analysis, curriculum resources, online courses, boot camps, and bell ringers, particularly focusing on tests like the ACT, SAT, PSAT, and WorkKeys. MasteryPrep provides state-based assessment solutions tailored to specific state requirements, aiming to boost college and career readiness metrics for students. The company is trusted by numerous school districts nationwide and is known for its comprehensive support and engaging curriculum design.
Education • Test Prep • Professional Development • Classroom Teaching • Online Test Prep
📋 Description
• Be the Technical Lifeline That Educators and Students Rely On • Are you a problem-solver with a passion for providing exceptional technical support? • MasteryPrep is looking for a dedicated and detail-oriented Technical Support Representative to assist our customers in navigating our platform with ease. • In this role, you'll play a key part in ensuring educators and administrators receive timely, effective solutions to their technical challenges, helping them maximize the impact of our tools and resources in the classroom. • In this role, you’ll be the first point of contact for technical support issues, troubleshooting and resolving challenges or escalating them to our engineering team as needed. • Your expertise will help educators seamlessly access the tools they need to empower student success.
🎯 Requirements
• Bachelor's degree in Business, Computer Science, Engineering, or a related field (or equivalent experience). • Strong technical skills related to the educational technology space, with an understanding of how content is delivered and accessed on our platform. • Basic understanding of single sign-on (SSO) and rostering applications. • Experience working in a high school environment, understanding the roles of district administrators, school administrators, and teachers. • Excellent problem-solving and troubleshooting skills with a strong sense of urgency to resolve customer issues quickly. • Proactive responsiveness to customers and sales representatives, addressing known issues before they are reported. • Ability to work independently and as part of a team in a fast-paced environment. • Strong communication and collaboration skills • Familiarity with compliance standards such as FERPA, COPPA or PCI DSS. • Familiarity with OneRoster, ClassLink, Clever, and other single sign on tools used by high schools for managing rosters.
🏖️ Benefits
• Competitive salary and benefits package • Flexible work hours and remote work options • Professional development opportunities, including reimbursement for certifications and training • Company-sponsored social events and team-building activities • Health, disability, AD&D, and life insurance • Matching 401(k) plan • Paid time off & generous paid holidays • Company-supplied laptop
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