Field Service Support Technician

February 14

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Hillenbrand

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Hillenbrand is a global provider of highly engineered, mission-critical processing equipment and systems, serving a diverse range of industries including durable plastics, food, and recycling. With a commitment to innovation and sustainability, Hillenbrand focuses on shaping solutions that impact lives and drive growth in a continually changing world. The company emphasizes excellence and continuous improvement, ensuring their products not only meet present-day needs but also anticipate future demands.

Lean Business • Talent Development • Strategy Management • Engineering

5001 - 10000 employees

📋 Description

• Engage in the assessment, diagnosis, repair, and rebuilding of intricate mechanical components and assemblies to effectively address customer needs. • Prepare comprehensive trip reports for customers and inside sales, detailing identified issues and suggested improvements to enhance production efficiency. • Advise on spare and wear parts, as well as establish routine maintenance schedules to ensure the reliable operation of pulverizing and thermal equipment. • Maintain and calibrate testing equipment necessary for evaluating the performance of RBS products, ensuring accurate and reliable results.

🎯 Requirements

• A minimum of 3 years of experience in diagnosing, assembling, and repairing mechanical assemblies, including gearboxes, journal assemblies, lubrication systems, and air-flow systems, preferably within an industrial or mining environment. • Proficient in reading blueprints for both electrical and mechanical applications. • Familiarity with measurement devices and their proper usage. • Basic knowledge of safety protocols in mining, construction, or manufacturing environments, with a willingness to obtain MSHA certification for site safety. • Strong basic computer skills and technical writing abilities are essential. • A strong sense of dependability and reliability is essential for this role. • A willingness to travel domestically and internationally 50-70% of the time to support our industrial, mining, or thermal processing customers.