Support Engineer - L1 Support

March 28

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+11 more states

🦌 Connecticut – Remote 🐊 Florida – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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n8n

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n8n is a secure, AI-native workflow automation platform designed for technical teams. It allows users to build autonomous, multi-step agents and automate workflows across various applications with limitless integrations. With support for both code and a user-friendly interface, n8n empowers businesses to streamline operations, enhance IT and security processes, and supercharge their CRM, all while maintaining compliance and ensuring mission-critical uptime.

AI • SOAR • Workflow Automation

51 - 200 employees

Founded 2019

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. • We currently have 500+ integrations and fair-code principles. • We are now looking for a Junior/Mid-level Support Engineer L1 support engineer to ensure that all users have a best in class support experience.

🎯 Requirements

• At least 1-2 year of support engineering experience, preferably at a fast paced team • Basic knowledge in Javascript, networking concepts like DNS, HTTP/HTTPS, and TCP/IP • Familiarity with web development tools and technologies such as web servers and debugging tools • experience in handling Administrative and Billing related queries (invoice analysis, account changes, product queries, etc.) • support processes know-how (handle tickets, understand requests, read through the lines) • Customer-Centric Mindset: Ability to empathize with clients, understand their needs, and deliver solutions that prioritize customer satisfaction and success. • Excellent Communication Skills: Strong written and verbal communication abilities to convey complex technical concepts to both technical and non-technical stakeholders clearly and effectively. • Time Management and Prioritization: Competence in managing multiple high-priority tickets or escalations simultaneously, ensuring deadlines and service-level agreements (SLAs) are consistently met.

🏖️ Benefits

• Competitive compensation 💸 – We offer fair and attractive pay. • Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. • Work/life balance 🏖️ – We work hard but ensure you have time to recharge: • Europe: 30 days of vacation, plus public holidays wherever you are. • US: 15 vacation days, 8 sick days, plus public holidays wherever you are. • Health & wellness 🩺 – • Europe: We provide benefits according to local country norms. • US: Comprehensive medical (PPO 1200), dental, and vision plans. • Future planning 💰 – • Europe: We provide pension contributions according to local country norms. • US: 401(k) retirement plan. • Financial security 🛡️ – • Europe: We provide benefits according to local country norms. • US: Short-term & long-term disability insurance, life & AD&D coverage, and additional hospital coverage. • Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. • A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! • Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. • Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. • Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. • An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!