Technical Support Engineer

4 days ago

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Togetherwork

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Togetherwork is a company that provides mission-critical software and payment solutions designed to unlock the true potential of communities. Its offerings include group management technologies, member engagement tools, and financial enablement functions that simplify operations and enhance communication and financial processes. Togetherwork serves a wide range of sectors such as associations, membership organizations, education, youth programs, studios, pet-care, camps, and more. The company's comprehensive management software and online platforms are designed to streamline operations, increase efficiency, and build stronger connections within various organizations.

201 - 500 employees

☁️ SaaS

🤝 Non-profit

💸 Finance

📋 Description

• We’re looking for a technically curious and ambitious Customer Support Engineer (Tier 2) to join our world-class support team within the Togetherwork Association Vertical Solution. • This role is ideal for someone early in their Salesforce career who is eager to deepen their technical expertise, directly engage with customers, and help solve complex product challenges. • You’ll work closely with Tier 2/3 teams and Product to triage issues, enhance customer experience, and build your knowledge of our Salesforce-based architecture. • Investigate and resolve issues involving declarative automation (Flows, Process Builder), Apex classes, Lightning Components, and custom trigger frameworks. • Serve as a customer-facing technical expert—responding to cases, conducting troubleshooting calls, and ensuring timely resolution. • Partner with Product and Engineering on escalations, cross-functional collaboration calls, and root cause analysis. • Contribute to internal documentation and support articles for recurring issues and best practices. • Use tools like Data Loader and Workbench for data updates, imports, and debugging. • Gain exposure to APIs, managed packages, and potential integrations with platforms like Stripe.

🎯 Requirements

• 1–2 years of Salesforce experience in support, development, or admin roles • 1 year of experience in Tier 2 support role • Hands-on with declarative tools (Flows, Workflow Rules, Process Builder) • Working knowledge of Apex, Triggers, and Lightning Components • Strong analytical skills and attention to detail • Experience with GitHub/code review, data tools (Workbench, Data Loader) • Platform Developer I certification (or willing to obtain within 90 days) • Salesforce Administrator certification • Strong communication skills and customer-centric mindset

🏖️ Benefits

• Medical, dental, and vision insurance options • 100% Employer paid short/long term disability • Basic Life • 401(k) option with 100% company match • Flexible paid personal/vacation time built on mutual trust and accountability • 10 sick days annually • 10 company paid holidays • 6 weeks paid parental leave