Field Service Support Technician II

February 14

🧀 Wisconsin – Remote

Although this job is listed in Wisconsin, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Hillenbrand

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Hillenbrand is a global provider of highly engineered, mission-critical processing equipment and systems, serving a diverse range of industries including durable plastics, food, and recycling. With a commitment to innovation and sustainability, Hillenbrand focuses on shaping solutions that impact lives and drive growth in a continually changing world. The company emphasizes excellence and continuous improvement, ensuring their products not only meet present-day needs but also anticipate future demands.

Lean Business • Talent Development • Strategy Management • Engineering

5001 - 10000 employees

📋 Description

• Diagnose and resolve equipment issues through troubleshooting, servicing, and conducting preventative maintenance to ensure optimal performance. • Oversee and coordinate subcontractors to deliver on-site services efficiently and effectively. • Maintain comprehensive documentation of all work performed, ensuring accurate records and timely closure of all activities upon completion. • Advocate for and promote inspections, on-site services, equipment rebuilds, upgrades, and replacement parts to enhance customer operations. • Collaborate with customers both on-site and remotely to identify equipment challenges and implement effective solutions. • Communicate professionally and clearly with customers to foster strong relationships and ensure their needs are met.

🎯 Requirements

• Minimum 3 years of experience in field service or inspection of products, ideally in weighing and feeding systems, or equivalent educational background. • Strong safety awareness coupled with a high level of mechanical and/or electrical aptitude. • Proficient in PLC systems, with the ability to interpret schematics and technical drawings. • Demonstrated ability to collaborate effectively within a team and engage with customers, sales representatives (both internal and external), engineering teams, and contractors. • Additional qualifications include strong computer skills, excellent organizational abilities, and effective verbal and written communication skills. • Willingness to travel domestically and internationally on short notice, with the ability to accommodate travel up to 70% of the time.