Field Service Support Technician II

February 14

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Logo of Hillenbrand

Hillenbrand

Hillenbrand is a global provider of highly engineered, mission-critical processing equipment and systems, serving a diverse range of industries including durable plastics, food, and recycling. With a commitment to innovation and sustainability, Hillenbrand focuses on shaping solutions that impact lives and drive growth in a continually changing world. The company emphasizes excellence and continuous improvement, ensuring their products not only meet present-day needs but also anticipate future demands.

Lean Business β€’ Talent Development β€’ Strategy Management β€’ Engineering

5001 - 10000 employees

πŸ“‹ Description

β€’ Diagnose and resolve equipment issues through troubleshooting, servicing, and conducting preventative maintenance to ensure optimal performance. β€’ Oversee and coordinate subcontractors to deliver on-site services efficiently and effectively. β€’ Maintain comprehensive documentation of all work performed, ensuring accurate records and timely closure of all activities upon completion. β€’ Advocate for and promote inspections, on-site services, equipment rebuilds, upgrades, and replacement parts to enhance customer operations. β€’ Collaborate with customers both on-site and remotely to identify equipment challenges and implement effective solutions. β€’ Communicate professionally and clearly with customers to foster strong relationships and ensure their needs are met.

🎯 Requirements

β€’ Minimum 3 years of experience in field service or inspection of products, ideally in weighing and feeding systems, or equivalent educational background. β€’ Strong safety awareness coupled with a high level of mechanical and/or electrical aptitude. β€’ Proficient in PLC systems, with the ability to interpret schematics and technical drawings. β€’ Demonstrated ability to collaborate effectively within a team and engage with customers, sales representatives (both internal and external), engineering teams, and contractors. β€’ Additional qualifications include strong computer skills, excellent organizational abilities, and effective verbal and written communication skills. β€’ Willingness to travel domestically and internationally on short notice, with the ability to accommodate travel up to 70% of the time.

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