Client Success Manager - Salesforce Administrator

February 14

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

+13 more states

🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐👷 Salesforce Administrator

🦅 H1B Visa Sponsor

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Billhighway

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Billhighway is a chapter management solution that helps multi-chapter organizations, such as associations, fraternal organizations, and trade associations, streamline their operations and enhance their member engagement. With over two decades of experience, Billhighway provides a suite of technology tools designed to improve chapter performance, increase financial visibility, and integrate seamlessly with existing Association Management Software (AMS) and other membership systems. Their platform offers features like automated accounting, event management, and consolidated banking, which simplify administrative tasks and boost strategic collaboration between headquarters and local chapters. Billhighway's services are dedicated to optimizing workflows and increasing ROI for membership-based entities by providing comprehensive data visibility and management options.

dues management • finances • dues processing • fees • association and chapter operations

51 - 200 employees

💸 Finance

🤝 B2B

☁️ SaaS

📋 Description

• Manage a portfolio of complex fraternal clients throughout their lifecycle including onboarding, configuration optimization, training and proactively develop and implement strategies to drive client adoption, retention and expansion. • Conduct regular business reviews and health checks across multiple stakeholder levels (i.e., C-Suite, VP, Director) to drive satisfaction and desired business outcomes. • Develop success plans that outline client critical success factors, metrics for success, potential issues, and detailed recommendations. • Handle client inquiries with minimal guidance, complex client calls while maintaining positive client feedback, and mentoring new CSM’s on success. • Be a subject matter expert of our suite of solutions to Identify, nurture, and upsell opportunities to our clients evolving needs.

🎯 Requirements

• Earned a bachelor’s degree in business, information systems, or related field. • Worked a minimum of 3 years in a client success management role managing a dedicated book of business, ideally in a B2B SaaS or technology company. • Fraternal experience is a plus. • Project management experience preferred. • Ideally working with Mid-market accounts. • Have a minimum 2+ years of Salesforce experience configuring the platform utilizing best practices. (Salesforce certification preferred but not required). • Can command the room when dealing with various stakeholders to show transformational value, turn a troubled client situation around, or optimize the solution based on their leading pain point. • Are well-organized, with high attention to detail and the ability to prioritize and time manage the successful execution.

🏖️ Benefits

• Focus on personal and career development. • Competitive salary, benefits, and other forms of compensation. • Fresh approaches to using familiar skill sets and areas of expertise. • Caring, capable leaders. • Thriving culture powered by hybrid and remote team members.