Binary Stream Software - ERP Solutions
Business processes simplified.
Microsoft Dynamics GP • Microsoft Dynamics 365 Business Central • Microsoft Dynamics 365 for Finance and Operations • Accounting software • Subscription Billing
51 - 200
Technical Support Analyst - India (WFH)
August 27
Binary Stream Software - ERP Solutions
Business processes simplified.
Microsoft Dynamics GP • Microsoft Dynamics 365 Business Central • Microsoft Dynamics 365 for Finance and Operations • Accounting software • Subscription Billing
51 - 200
Description
• Solve issues encountered by customers engaged in implementing and using Binary Stream products. • Create a support ticket for each newly reported customer issue, subsequently ensuring that the content and status of each ticket is kept current. • Obtain and record all information needed to replicate issues encountered by customers within their working environment. • Maintain oversight over the status of open tickets, ensuring that an appropriate level of communication is maintained with affected customers. • Contribute to continuous improvement within the Customer Support function.
Requirements
• Intermediate working knowledge of MS Office including Word, Excel, and PowerPoint. • Understanding of the software development life cycle (SDLC). • Hands-on database query and reporting skills using SQL. • 2+ years of experience delivering customer support.
Benefits
• 5 day working with 4 weeks of paid vacation • Medical Insurance for self, spouse and 2 kids • Sponsored Certifications • Profit-sharing bonuses
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