Eltropy
Silicon Valley’s fastest growing private business 🚀
Enterprise Content marketing • Omnichannel • Content Automation • Conversational Commerce • Real-time Tracking
51 - 200
💰 Venture Round on 2021-06
Tier 2 Technical Support Specialist
August 26
Eltropy
Silicon Valley’s fastest growing private business 🚀
Enterprise Content marketing • Omnichannel • Content Automation • Conversational Commerce • Real-time Tracking
51 - 200
💰 Venture Round on 2021-06
Description
• Lead troubleshooting and resolution of networking and integration issues • Mentor Level 1 Support team • Drive product enhancements for customer self-onboarding and self-support • Ensure highest levels of security for communications
Requirements
• Bachelor's degree in a Computer Science related field or equivalent practical experience • Understanding of networking and cloud computing • 2+ years in Enterprise SaaS support capacity • Experience with credit unions and B2B applications • Strong project management skills and attention to detail • Proven ability to manage multiple concurrent tasks
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