Technical Support Engineer

November 7, 2024

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Broadcom

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Broadcom is a global technology company that designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions. The company serves the data center, networking, software, broadband, wireless, and storage and industrial markets. Broadcom is known for its innovative solutions in semiconductor and software businesses that enable the delivery of data and video content globally. Additionally, Broadcom is committed to maintaining privacy and accessibility standards in its digital interactions and customer service.

Bluetooth® Solutions • Cable Modems • Knowledge-based Processors • Satellite & IPTV STBs • xDSL

10,000+ employees

Founded 1961

🔧 Hardware

📡 Telecommunications

☁️ SaaS

💰 Post-IPO Equity on 2017-10

📋 Description

• As a Technical Support Engineer in the VCF Division, you will be responsible for resolving customer technical issues, supporting the team and the support operation. • Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges and enjoys supporting colleagues. • You will support the team, the operation, and the field with customer escalations. • Partner with Engineering, Field Teams, and technical experts to resolve issues to make it easier for customers to use our technology. • Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved. • Provide formal root cause analysis on critical customer situations. • Weekly/Monthly calls with the client. • Proactive Service and Relationship Development. • Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.

🎯 Requirements

• Have 5+ years of Industry working experience • Bachelors degree preferred or equivalent years of experience in lieu of a degree may be considered. • Hold excellent communication skills and account management/customer engagement experience. • Be fluent in spoken and written English language • Work independently to resolve customer, TSE, and team issues, supporting the management team in overall development of the team. • Have good experience with VMware products and strong understanding of cloud and virtualization technologies. • Familiarity of Clustering Technologies such as MS Cluster Server, Redhat clustering, Oracle RAC • Demonstrating experience with administering and querying/troubleshooting multiple database types e.g. MS SQL, Oracle, Postgres, MariaDB etc • Hands-on and working with key technology solution/language/tools e.g. Azure, AWS, GCP, KVM, Chef, Puppet, Python, CMS, DynamicOps, API, etc. • Basic understanding of Linux-oriented environments and the associated programming languages for configuring Linux systems and workloads. • Certifications in Linux, Linux-enabled solutions, or other technologies for managing on premise or hosted hardware and software solutions. • Experience in configuring and managing the Salt platform. • Python development and being a fluent user of GitHub will add to the success. • Drive communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management within the team. • Resolve complex queries while providing world class support to our customers. Including supporting TSEs with their challenges. • Troubleshoot, research, and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.