Technical Support Engineer

6 days ago

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Bluetooth® Solutions • Cable Modems • Knowledge-based Processors • Satellite & IPTV STBs • xDSL

10,000+

💰 Post-IPO Equity on 2017-10

Description

• Technical Support Engineer for VMware Cloud Foundation Division. • Resolve customer technical issues, supporting team operations. • Engage and collaborate with engineering and account teams.

Requirements

• 5+ years of Industry working experience. • Bachelors degree preferred or equivalent years of experience in lieu of a degree may be considered. • Hold excellent communication skills and account management/customer engagement experience. • Be fluent in spoken and written English language. • Work independently to resolve Customer issues and support the management team in overall development of the team. • Good experience with VMware products and strong understanding of cloud and virtualization technologies. • Advanced knowledge of vSphere ESXi and vCenter Server. • Experience in handling ESXi and vCenter deployments and upgrades. • Expert in troubleshooting vSphere & vCenter Server service down scenarios and performance issues. • Expert knowledge in VMFS/NFS architecture and troubleshooting. • Experience in handling issues related to core vSphere features such as HA / DRS / vMotion. • Certifications in Linux, Linux-enabled solutions, or other technologies. • Expert in reviewing and investigating the log files to identify the root cause and resolution. • Demonstrating experience with administering and querying/troubleshooting multiple database types. • Knowledge in any scripting languages such as Python / PowerShell etc.