NOC Support Engineer

October 7

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Transaction Network Services (TNS)

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Telecommunications • Financial Markets • Payments • Point of Sale (POS) • Information Technology and Services

1001 - 5000

Description

• Manage and resolve assigned incident tickets • Support customer incident management bridges and calls • Support Major Incident Management and fault resolution • Support Problem Management and root cause analysis • Become a SME on supported products and services • Production and update of service documentation • Support PCI compliance • Support Disaster Recovery activities • Provide training, knowledge transfer and ongoing support to TNS Global FinTech analysts

Requirements

• 5+ years experience in a network operations environment supporting a low latency global IP network, within Financial Service • 5+ years experience supporting global managed hosting / server environments • Direct experience configuring and troubleshooting Cisco, Juniper, and Arista routers and switches • Cisco IOS, JunOS and Arista experience and familiarity with TAC case management and escalation process • Multicast market date and FIX order routing troubleshooting experience • Routing protocol troubleshooting experience (BGP,IS-IS, OSPF, EIGRP, HSRP) • Network Address Translation experience • MPLS experience • Direct experience troubleshooting and supporting financial markets and applications • Solid written and verbal skills • Direct customer service experience required • Flexibility around working hours in support of business requirements (may include bank holiday working etc) • Able to work 24x7 shift pattern • Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio) • CCNP JNCIA