Application Support Engineer
April 16
Description
• Design, plan, and deliver projects that improve the service delivery of Zeller’s Application Support team. • Be the senior most member of a small team with leadership, planning, and task assignment responsibilities. • Be the primary point of contact for escalated product issues from Zeller’s account and customer success teams. • Own and orchestrate the triage, investigation and resolution of complex technical issues. • Be an expert in the products and workflows you support and share that knowledge. • Participate in application monitoring using logs, data stores, internal tools and dashboards. • Be a part of the incident response team, responding to alerts with on-call responsibilities.
Requirements
• Ability to manage multiple, competing tasks & priorities with ease in a fast-moving environment. • A strong technical background with excellent troubleshooting, analytical and data skills. • Familiarity with AWS services (or similar) and an active SQL skill set. • Excellent communication skills and ability to build strong partnerships with engineering and customer facing teams. • Demonstrated experience participating in change management and incident response processes. • Payments experience is highly valued but not required. • Excitement and drive to work in a product company that delivers mission critical financial services.
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