Spinnaker Support
Spinnaker Support is a leading provider of third-party support services for enterprise software. It specializes in offering personalized support, managed services, consulting, and security solutions to optimize enterprise software ecosystems. Spinnaker Support empowers organizations by reducing support costs by more than 50% and enhancing their security posture. The company supports a wide range of software, including Oracle, SAP, Salesforce, Microsoft, and JD Edwards products, and offers services such as proactive security protection and AI tools for rapid issue resolution. Their comprehensive support allows clients to break free from the constraints imposed by software vendors, extending the life of their current systems while enabling digital transformation on their terms.
Market leader in providing cost-effective • responsive third-party support and consulting services • SAP • Oracle • Salesforce
VMware Support Engineer
December 20, 2024
Spinnaker Support
Spinnaker Support is a leading provider of third-party support services for enterprise software. It specializes in offering personalized support, managed services, consulting, and security solutions to optimize enterprise software ecosystems. Spinnaker Support empowers organizations by reducing support costs by more than 50% and enhancing their security posture. The company supports a wide range of software, including Oracle, SAP, Salesforce, Microsoft, and JD Edwards products, and offers services such as proactive security protection and AI tools for rapid issue resolution. Their comprehensive support allows clients to break free from the constraints imposed by software vendors, extending the life of their current systems while enabling digital transformation on their terms.
Market leader in providing cost-effective • responsive third-party support and consulting services • SAP • Oracle • Salesforce
📋 Description
• Spinnaker Support provides global enterprise software support and consulting. • Immediate need for an experienced VMware L3 Support Engineer. • Fully remote role, must be based in India. • Occasional after hours support for urgent customer issues. • Excellent customer focus and communication skills required. • Ability to troubleshoot customer issues remotely. • Work as part of a global team. • Drive customer satisfaction by tracking issues to closure. • Provide root cause analysis for technical issues when requested. • Strong analytical and problem-solving skills are essential. • Promote best practices and new methodologies.
🎯 Requirements
• Minimum 5 years’ experience across VMware core technologies at a senior support level. • Experience across one or more VMware subject matter area’s of expertise – Compute / Infrastructure / Networking / Automation (vRealize Suite) with advanced knowledge of ESXi and vCenter Server as a base line, • Strong skills in Storage, especially SRM • Experience in configuration of VMware virtual solutions. • Knowledge of scripting languages such as Python or PowerShell. • VMware & industry certified qualifications where appropriate e.g. VCAP-DCV, CCNA. • Experience in handling critical customer situations.
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