Eltropy
Eltropy is a company that provides a unified communications platform powered by artificial intelligence. The company specializes in transforming member and customer experiences for credit unions and community banks, offering solutions that integrate seamlessly into workflows across various departments such as lending, collections, and contact centers. Eltropy's platform includes features like secure chat, video banking, text messaging, and AI agents, all aimed at improving communication and operational efficiency. With a strong focus on compliance and security, Eltropy helps financial institutions reduce fraud and optimize performance through innovative digital interactions.
Enterprise Content marketing • Omnichannel • Content Automation • Conversational Commerce • Real-time Tracking
Technical Support Specialist - Tier 2
December 13, 2024
Eltropy
Eltropy is a company that provides a unified communications platform powered by artificial intelligence. The company specializes in transforming member and customer experiences for credit unions and community banks, offering solutions that integrate seamlessly into workflows across various departments such as lending, collections, and contact centers. Eltropy's platform includes features like secure chat, video banking, text messaging, and AI agents, all aimed at improving communication and operational efficiency. With a strong focus on compliance and security, Eltropy helps financial institutions reduce fraud and optimize performance through innovative digital interactions.
Enterprise Content marketing • Omnichannel • Content Automation • Conversational Commerce • Real-time Tracking
📋 Description
• Lead, collaborate, and troubleshoot technical issues impacting customers. • Mentor Level 1 Support team and enhance product features. • Ensure security and confidentiality in communications.
🎯 Requirements
• Bachelor's degree in a Computer Science related field or equivalent practical experience. • Understanding of networking and cloud computing. • Critical thinking ability. • Demonstrated ability to pull a customer into an ad-hoc troubleshooting call and lead that call to resolution without support. • Be able to work independently; anticipating and resolving problems. • Highly organized with strong project management skills and attention to detail. • Adept at analyzing large sets of data to generate meaningful insights. • Strong decision-making and prioritization skills. • Motivated towards working in a startup environment.
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