Eltropy
Enterprise Content marketing • Omnichannel • Content Automation • Conversational Commerce • Real-time Tracking
Technical Support Specialist - Tier 2
December 13
Eltropy
Enterprise Content marketing • Omnichannel • Content Automation • Conversational Commerce • Real-time Tracking
Description
• Lead, collaborate, and troubleshoot technical issues impacting customers. • Mentor Level 1 Support team and enhance product features. • Ensure security and confidentiality in communications.
Requirements
• Bachelor's degree in a Computer Science related field or equivalent practical experience. • Understanding of networking and cloud computing. • Critical thinking ability. • Demonstrated ability to pull a customer into an ad-hoc troubleshooting call and lead that call to resolution without support. • Be able to work independently; anticipating and resolving problems. • Highly organized with strong project management skills and attention to detail. • Adept at analyzing large sets of data to generate meaningful insights. • Strong decision-making and prioritization skills. • Motivated towards working in a startup environment.
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