Tech Support Engineer
Yesterday
Description
• Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. • Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. • Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. • By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. • Job Overview: The Tech Support Specialist will play a crucial role in ensuring the smooth operation and satisfaction of our customers by providing technical assistance and support related to Level AI’s software.
Requirements
• Technical experience with modern SaaS applications and systems. • Ability to stay organized and handle multiple complex customer tickets simultaneously. • Experience with cloud data warehouse technologies such as Snowflake and connectors such as FiveTran is a plusExperience with reporting tools would be an advantage. • Understanding NLU technologies and their applications is a huge plus. • Must be available in PST hours
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