Tech Support Engineer
November 20
Description
• Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. • Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. • Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. • By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. • Job Overview: The Tech Support Specialist will play a crucial role in ensuring the smooth operation and satisfaction of our customers by providing technical assistance and support related to Level AI’s software.
Requirements
• Technical experience with modern SaaS applications and systems. • Ability to stay organized and handle multiple complex customer tickets simultaneously. • Experience with cloud data warehouse technologies such as Snowflake and connectors such as FiveTran is a plusExperience with reporting tools would be an advantage. • Understanding NLU technologies and their applications is a huge plus. • Must be available in PST hours
Apply NowSimilar Jobs
November 16
Join Rackspace as a Support Engineer providing technical support and engineering solutions. You will engage with customers to resolve complex issues via various support channels.
November 13
Provide customer support for Velsera's products and services in a remote role.
November 12
Provide technical support for Red Hat cloud computing solutions as a trusted adviser.
November 7
Provide technical support for VMware by Broadcom Cloud Management products.
October 18
Manage customer support and troubleshoot issues at Relyance AI.