Level AI
Level AI is a company specializing in artificial intelligence solutions aimed at enhancing customer experience and operational efficiency. It offers a comprehensive suite of tools designed for contact centers, including automated quality assurance, real-time agent assistance, and customer interaction analytics powered by generative AI. Level AI's solutions help businesses uncover insights from customer interactions, optimize contact center operations, and empower agents through AI-driven coaching and feedback. Trusted by leading companies across various sectors, Level AI focuses on transforming service and contact center teams into drivers of competitive advantage and growth.
Tech Support Engineer
November 20, 2024
Level AI
Level AI is a company specializing in artificial intelligence solutions aimed at enhancing customer experience and operational efficiency. It offers a comprehensive suite of tools designed for contact centers, including automated quality assurance, real-time agent assistance, and customer interaction analytics powered by generative AI. Level AI's solutions help businesses uncover insights from customer interactions, optimize contact center operations, and empower agents through AI-driven coaching and feedback. Trusted by leading companies across various sectors, Level AI focuses on transforming service and contact center teams into drivers of competitive advantage and growth.
📋 Description
• Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. • Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. • Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. • By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. • Job Overview: The Tech Support Specialist will play a crucial role in ensuring the smooth operation and satisfaction of our customers by providing technical assistance and support related to Level AI’s software.
🎯 Requirements
• Technical experience with modern SaaS applications and systems. • Ability to stay organized and handle multiple complex customer tickets simultaneously. • Experience with cloud data warehouse technologies such as Snowflake and connectors such as FiveTran is a plusExperience with reporting tools would be an advantage. • Understanding NLU technologies and their applications is a huge plus. • Must be available in PST hours
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