Customer Support Advocate

September 24

Apply Now

Receive Emails with Similar Jobs

Binti

WebsiteLinkedInAll Job Openings

51 - 200

Description

• Deliver outstanding customer support by taking incoming service calls, responding to email inquiries, and connecting with Binti users over live chat • Develop and demonstrate deep empathy for Binti product users, share their caring and commitment to helping children experiencing child welfare • Become a knowledgeable expert regarding Binti’s product features, advantages, and benefits; expanding your knowledge over time as Binti’s portfolio of child welfare solutions and features grows • Advocate on behalf of the customer to other departments to ensure customer needs are met • Pro-actively seek positive and constructive feedback about our products from customers and channel those insights to Binti’s product team • Multi-task effectively, wearing many hats, helping in other areas where needed • Create product troubleshooting guides to assist customers and teammates • Provide recommendations and best practices for emerging opportunities that assist in achieving Binti’s organizational goals • Meet and exceed Customer Support satisfaction goals as measured by metrics and key performance indicators • Attend meetings and other company functions necessary to perform duties

Requirements

• Experience in a business customer facing role • Able to work full time, 8-hour shifts Monday-Friday between 6AM- 7PM Pacific Time • Strong work ethic, highly productive, able to handle a high volume of tasks • High degree of emotional intelligence and empathy; able to build relationships with our child welfare and foster agency customers • Persistent, positive, “can-do” attitude; determined to meet customers’ needs • Exceptional attention to detail • Ability to multi-task and adapt to a fast-paced environment • Excellent verbal, written, and interpersonal communication skills • Open to feedback, learning and improvement • Self-motivated and capable of working independently, owning projects from inception to completion

Benefits

• An above-market compensation package (salary + equity) • Excellent medical, dental, vision, and life insurance - 99% of insurance premiums covered for you + your dependents • Flexible vacation time to promote a healthy work-life blend • 13 paid holidays; 11 federally observed holidays (including Juneteenth), plus Election Day and the day after Thanksgiving • 16 weeks of paid parental bonding leave for the arrival of a newborn or newly placed infant • Sick/mental health time separate from vacation days (accrue up to a cap of 160 hours) • 4 weeks of sabbatical after 4 years of service at the company • 401k, Commuter benefits, FSA, and DCSA with administration paid for • $5,000 annual bonus for employees who volunteer as a CASA (court-appointed special advocates) • $2,500 annual reimbursement for ongoing learning and development, with opportunities to attend trainings/conferences, on-site speaker series, and lunch and learns • $300 reimbursement for virtual home office setup • $50 a month remote work stipend to cover internet, electricity, home office setup costs or lunch/snacks with coworkers • Paid jury duty