Bamboo Health
Prescription Drug Monitoring Program Solutions • Care Coordination • Behavioral Health Capacity & Referral • Transitional Care
501 - 1000
Customer Support Specialist
September 23
Bamboo Health
Prescription Drug Monitoring Program Solutions • Care Coordination • Behavioral Health Capacity & Referral • Transitional Care
501 - 1000
Description
• Respond to customer product inquiries via telephone or written format via internet-based email or chat sessions. • Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters. • Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. • Document customer information and recurring technical issues to support product quality programs and product development.
Requirements
• High level of judgement and exceptional analytical ability • Creativity in investigating customer problems and solutions • Interpersonal skills and technical product knowledge • Effective verbal and written communications skills • Documentation and quality assurance processes experience • PC configuration and installation knowledge • A remote work environment conducive to high quality interactions
Benefits
• Competitive compensation, including equity • Health, dental, vision and other benefits
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