With the global demand for resolving the world water crisis and reducing greenhouses gases, Quench is seeking individuals as licensees to help improve communities’ environmental conditions by supplying safe drinking water and promoting water conservation. By joining Quench as a licensee, individuals are not only investing in themselves, but also investing in the resilience of their communities by providing clean water as a service and creating jobs. 

Quench Water & Solar

Customer Support

Ensure fast and accurate service order processing for Quench's customer inquiries.

• Provide world-class customer service on every customer contact
• Field customer inquiries via phone or through electronic inquiries
• Exceed customer expectations by quickly and accurately resolving customer issues upon presentation or expedite the issues in accordance with established processes
• Handle and resolve customer complaints
• Meet/Exceed all position key performance indicators/metrics (KPI’s)
• Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure
• Mentor and guide other members of the Customer Care team, when needed
• Maintain regular and reliable attendance

Customer Care Specialistt

Ensure world-class customer service and support while resolving service orders and billing requests.

Customer Care Specialist

Ensure world-class customer service by processing service orders and billing requests.

Account Manager

Ensure customer satisfaction and retention for Quench's largest customers.

• Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service requests.
• Strong analytical skills with the ability to run reports to gather information to solve complex customer issues.
• Strong communication skills and ability to work with cross functional teams.
• Ability to lead customer meetings to gather and communicate information.
• Work independently to solve customer requests or escalations.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Support growth opportunities with sales teams to improve monthly customer revenue.
• KPI achievement. Meet/exceed all position specific key performance indicators/metrics (KPI's).
• Ability to take feedback and corrective actions from management.
• Maintain regular and reliable attendance.

Senior Account Manager

Sales

Support Quench Sales Team through pre-sales activities and customer onboarding.

• Facilitate the completion of customer supplied documentation for new vendor onboarding
• Update Lead/Opportunity/Account information in Salesforce.com as needed
• Set up and maintain 3rd party vendor portals used for invoicing and supplier credentialing
• Produce professional bid proposals and respond to customer RFPs in accordance with customer timelines
• Negotiate terms and conditions in customer contracts through red lining in accordance with Quench company guidelines
• Audit signed contracts for accuracy and compliance prior to booking
• Produce ad-hoc reports out of Salesforce.com in support of company sales initiatives
• Work with Sales Operations team mates to ensure that all sales operations case work is completed in accordance with departmental SLAs
• Identify possible “red flags” and escalate to the Sales Operations Supervisor
• Miscellaneous tasks as assigned
• Maintain regular and reliable attendance


Sales Operations Specialist

Mechanical Engineer

Deliver on-demand filtered water solutions to environmentally conscious customers.

Firmware Design Engineer

Data Analyst

• Our Business Intelligence Team works closely with Quench’s internal business users and stakeholders to drive effective use of Quench data and automation of processes
• The team’s primary function is to conduct quantitative and qualitative analyses as well as liaise between the business functions and the technical development teams to define needs and develop solutions by utilizing data to drive informed decision-making, enhance business performance, and support overall strategic goals
• The successful candidate must be able to use Salesforce and other software tools to run projects and help the team implement solutions for our company’s unique needs
• This is a hands-on managerial role where you will work directly with the entire IT team and lead multiple technical projects simultaneously
• They will be self-motivated, detail-oriented problem solver with excellent documentation and communication skills
• They will take responsibility for solving complex problems and driving simplicity in their solutions
• The Director of Business Intelligence will be a core member of the IT Leadership Team and will gain expertise across multiple systems and provide guidance and hands on mentoring for the team
• This leader will provide insights, strategic thinking, and guidance to the business units and functions about solutions and self-service tools that enable the business teams to obtain meaningful information that can be applied to improve their areas and the company


Director of Business Intelligence

• Coordinate and manage Quench's tradeshows
• Collaborate with content and sales enablement teams
• Manage trade show planning and logistics
• Produce and publish custom content
• Support Marketing Communication/Sales Enablement team

Remote Jobs at Quench Water & Solar

Quench Water & Solar

Customer Care Specialistt

Quench Water & Solar

Customer Care Specialist

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Customer Care Specialist

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Senior Account Manager

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Sales Operations Specialist

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Firmware Design Engineer

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Director of Business Intelligence

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Sales Enablement Coordinator

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