Field Service Engineer

November 12, 2024

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Biocare Medical

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Biocare Medical is a company dedicated to the fight against cancer, utilizing advanced technologies in immunohistochemistry and molecular pathology. They specialize in the development and manufacturing of antibodies and detection systems for research and clinical diagnostics. Biocare Medical offers a wide range of products aimed at improving the precision and efficiency of cancer research and diagnosis, such as automated slide stainers and antibody detection systems. Their mission focuses on delivering high-quality products and innovation to support cancer diagnostic and research initiatives worldwide.

Cancer diagnostics; predictive tests for cancer; prognostic biomarkers; IHC (immunohistochemistry); ISH (in situ hybridization); molecular pathology tests; molecular oncology tests

51 - 200 employees

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

💰 Private Equity Round on 2021-12

📋 Description

•Competent and well-trained Field Service Engineer (FSE) to properly install, calibrate, diagnose problems, repair, and perform preventative maintenance on all assigned corporate and field based Biocare Medical and contracted competitive instruments & equipment. •Provide technical support to clients, Biocare Medical Sales Team, Field Applications Specialists Team, and the Technical Support Department on the proper operation and maintenance of all assigned corporate and field based Biocare and contracted competitive equipment. •Serve as Biocare Medical’s on-site client point-of-contact for instrument and instrument service issues. •Work closely, as needed, with Sales, Marketing, Engineering, QA/QC, and R&D to address instrument concerns, determine corrective action, and ensure timely follow-up. •Participate in local, regional, and national histology/immunohistochemistry functions as needed. •Travel both domestically and internationally as required to ensure minimal instrument down time. •Work on complex assignments and show considerable judgement to ensure timely and successful repair of all corporate and field based Biocare Medical and contracted competitive equipment.

🎯 Requirements

•Associate degree in Biomedical Equipment Technologies or very closely related field. •Two plus (2+) years Field Service Engineer (FSE) experience in the medical field or other very closely related instrument service field. •Electrical and mechanical troubleshooting competency. Robotics and Fluidics a plus. •Specialized equipment repair training, experience, and/or certification preferred. (BMET) (CBET) •Clear verbal and writing skills. Ability to prepare and present topics as required. •High level reading comprehension skills to interpret operating, maintenance, and troubleshooting instructions. •Advance computer skills for reporting and interacting with instrument computer hardware and software. •Attention to detail and good planning and organizational skills. •Ability to travel - this position requires 80% – 90% travel.

🏖️ Benefits

•Company Sponsored Health Insurance - medical, dental, vision •Company Sponsored Life Insurance •Voluntary Benefits •Retirement plan - 401(k) •PTO •Paid Holidays