Customer Care Representative

November 21

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Clario

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Cardiac Solutions • Medical Imaging • eCOA • Respiratory Solutions • Precision Motion

1001 - 5000 employees

Founded 1973

⚕️ Healthcare Insurance

🧬 Biotechnology

🤖 Artificial Intelligence

💰 Private Equity Round on 2019-10

Description

• Receive phone calls or other communications from clients requesting assistance. • Evaluate the situation and provide accurate resolution to the issue. • Document every customer interaction in a detailed and structured manner. • Maintain and update our internal knowledge base and other sources. • Handle re-supply and report requests in a timely and efficient manner. • Assist clients with any technical problems with our equipment. • Troubleshoot transmission or other equipment usage problems. • Provide recommendations for service set-up, usage and troubleshooting.

Requirements

• Availability to work full time and shifts (rotations every four weeks) • Must have excellent written and spoken English language skills • Must have knowledge of additional languages (French, Spanish, Italian, Portuguese or German preferred) • Good capacity for teamwork • Ability to work independently and demonstrate initiative in resolving issues • Patience and Customer Service skills in difficult situations • Effective written and verbal communication skills; able to represent Clario professionally • Working knowledge of MS Office tools

Benefits

• Competitive compensation + shift allowances • Attractive benefits (security, flexibility, support and well-being) • Engaging employee programs • Remote working & home office allowance • OTP Szép Card • Full and extensive training course