Director - Customer Engineering

May 24

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Biofourmis

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As a global leader in digital therapeutics, we combine the power of AI with wearables data to enable personalized care.

Physiology Science • Post-acute Monitoring • Physiology Monitoring • Artificial Intelligence • Digital Health

201 - 500

Description

• Manage all Customer Escalations and partner with internal team to ensure all issues are resolved within SLA • Build a professional services team in the US which is responsible for making sure all new customers are enabled for a successful product rollout • Build a professional relationship with key customers and maintain a frequent visit rate in particular to new customer / existing customer • Deployment support of products at the client side (i.e detailing, product presentation, training, deployment, share best practice etc) • Maintain close relationships with key accounts, and ensure that the company’s products are meeting their requirements where possible • Prepare product training materials, best practise documentation, and conduct product demos, products monitoring / Product modification • Periodically review and follow-up on outstanding issues with the customer, work closely with cross functional team and bring the open issues to closure • Provide technical leadership in understanding of critical / blocking issues if any faced by customer and provide timely support with an advice to unblock • Build strategic professional relations plans across existing / new custom...}

Requirements

• 15+ years experience in customer engagement / managing high profile customers prefrerrably in Medical industry • 5+ year experience in full-stack software development, especially Cloud-native development including microservices and serverless • Aptitude to build quickly relationship with our partners • Proven ability to develop full-stack applications including Front-end technologies like AngularJS and backend services • Good experience with Event-driven and Microservices architectures; Understanding the nature of asynchronous programming • Familiarity with data management, SQL and NoSQL databases (in-memory or otherwise) • Strong knowledge in DevOps tools (OpenSource or otherwise) and practices and Agile software development methodology • Independent and self-motivated contributor and passionate about software development • Services selling experience, positioning value propositions with sales • Executive Presence and proven ability to communicate professionally with executive teams • Demonstrable success leading, inspiring, and empowering a high-performance technical • team • Experience of working in a high growth environment with an appreciation of how the dynamics of growth affect corporate culture and in-place processes and systems • Understanding of how technology is impacting business & IT value propositions for customers

Benefits

• 11 paid holidays • Generous Accrued Time Off • Generous paid sick time • Annual day of service