Finance Support Specialist

February 19

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Birdie HR

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Birdie HR is a dedicated Employer of Record that streamlines the back office operations for recreation businesses. By handling payroll administration, benefits administration, insurance coverage, compliance, and HR technology support, Birdie HR alleviates the administrative burden, allowing businesses to focus on growth. With quick onboarding and comprehensive support services, Birdie HR ensures teams are paid and protected while adhering to all legal requirements.

Payroll Services • Human Resources • Benefits Administration • Employment Insurance • Workers' Compensation

2 - 10 employees

Founded 2022

👥 HR Tech

🤝 B2B

📋 Compliance

📋 Description

• Provide high-quality finance service for Turkish/English market; • Give required support to CS, efficiently and effectively; • Monitor issues in transaction flow and investigate root problems; • Escalate detailed issues to appropriate departments; • Handle chargeback cases according to procedures; • Check KYC and process payouts; • Communicate with payment providers and merchants; • Process payouts 24/7 for brands and other merchants.

🎯 Requirements

• 1+ year of experience as a Customer Support Representative; • Written and spoken English (at least upper-intermediate); • Strong time-management and organizational skills; • Customer-focused; • Multi-tasking; • Good at planning and organizing your own schedule; • Problem-solving: Identify barriers that prevent achieving goals and standards; • Good written and verbal communication skills in client-facing situations, to achieve positive outcomes; • Firm understanding of Excel/Google Sheets; • Basic HTML understanding; • Be familiar with different payment types and how they work; • Be flexible with your schedule. Possible day/night shifts; • Understanding what chargeback, KYC, and sports/casino bets are.

🏖️ Benefits

• Competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do; • Flexible working hours and remote options, you'll love the freedom to work on your terms; • Generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance; • Financial assistance for professional development, helping you stay ahead of the curve and love your career path; • Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas; • Monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work; • Comprehensive health insurance plans; • Referral program rewards you for bringing top talent to the company; • Engaging team-building activities and corporate parties, you'll love being part of our community and team spirit.