BIS Safety Software
BIS Safety Software is a technology company that offers compliance and learning management software to meet the needs of Environment, Health, and Safety (EHS) professionals. This cloud-based software application includes a Training Record Management System, a Classroom Calendar Management module, a Training Matrix, a Learning Management System, Digital Folders, plus Online Forms that can be used for site inspections, hazard assessments, incident management, preventive maintenance, competency evaluations, and more. We provide training solutions for the safety industry, including hundreds of safety training organizations throughout North America and across the world.
Online Safety Training • Learning Management Solutions • Safety Training • Online Training Technologies • training record management system
51 - 200 employees
Customer Service - Mobile App Specialist
February 27
BIS Safety Software
BIS Safety Software is a technology company that offers compliance and learning management software to meet the needs of Environment, Health, and Safety (EHS) professionals. This cloud-based software application includes a Training Record Management System, a Classroom Calendar Management module, a Training Matrix, a Learning Management System, Digital Folders, plus Online Forms that can be used for site inspections, hazard assessments, incident management, preventive maintenance, competency evaluations, and more. We provide training solutions for the safety industry, including hundreds of safety training organizations throughout North America and across the world.
Online Safety Training • Learning Management Solutions • Safety Training • Online Training Technologies • training record management system
51 - 200 employees
📋 Description
• Do you love talking to people, solving problems, and helping shape the future of technology? Are you excited about learning and growing into a product-focused role? If so, we’d love to hear from you! • BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are looking for a Customer Experience – Mobile App Specialist to join our team. This role is an exciting blend of customer experience and product management—helping our clients get the most out of our SafeTapp mobile application while gathering feedback to drive continuous improvements. • The first few months will see you learn our software and work closely with our clients providing technical support. As you gain experience, your role will evolve into a key liaison between our clients and our development team, turning user feedback into product improvements.
🎯 Requirements
• Provide high-level technical support, troubleshooting customer issues and escalating major concerns as needed. • Become the go-to expert for our SafeTapp mobile app, understanding how it’s used in the field and championing its development. • Manage and prioritize the backlog of support cases, working with the development team to implement fixes and feature updates. • Proactively reach out to clients, conducting site visits and gathering feedback on app performance and usability (some travel will be required). • Actively contribute to the SafeTapp product roadmap, collaborating closely with developers, UI/UX designers, and stakeholders. • De-escalate challenging customer situations with empathy and professionalism if they arise. • Organize webinars, lunch-and-learns, and FAQs to educate both internal teams and clients about new features and best practices. • Work closely with QAQC to ensure app updates are smooth and effective.
🏖️ Benefits
• Comprehensive benefits package • Health spending account • Growth opportunities • Flexible working hours • On-the-job training • Work-life balance • Free on-site parking • Team Recognition Points • Social committee • Fun, open and collaborative environment
Apply NowSimilar Jobs
February 26
Full-time customer service operator role at OTISLINE®, delivering exceptional support in a call center environment.
February 19
Nulogy
51 - 200
Support customers with technical inquiries and empower them with product knowledge at Nulogy. Role focuses on EMEA time zones and requires excellent customer service skills.
February 18
Interact with customers and resolve banking issues at EQ Bank, ensuring a seamless experience.
February 14
Join OSCAR Pro's Customer Support team to enhance healthcare delivery through expert guidance.
February 14
Join the OSCAR Pro team as a Customer Support Representative for a leading healthcare technology firm.
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.