Bilingual Customer Care Representative

February 18

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EQ Bank | Equitable Bank

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EQ Bank | Equitable Bank is a Canadian financial institution that provides a wide range of banking products and services. They offer residential mortgage products, commercial lending, insurance lending, and reverse mortgages. In addition to lending, the bank provides savings and investment solutions such as high-interest savings accounts (HISAs) and Guaranteed Investment Certificates (GICs). Equitable Bank is a member of the Canada Deposit Insurance Corporation (CDIC), ensuring protection for customer deposits. The bank is committed to financial literacy and support for diverse communities in Canada.

Lending • Mortgages • Residential Lending • Commercial Lending • Reverse mortgages

1001 - 5000 employees

Founded 1970

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance... • An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.

🎯 Requirements

• 1-3 years of call center and/or customer service experience is required for this role • Post-secondary degree or certification in related field of study is desirable such as hospitality or finance • Previous banking experience is considered an asset • Strong ability to adapt to change • Demonstrated ability to own an issue and drive to resolution • Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral • Excellent verbal and written communication skills • Excellent problem-solving skills and ability to work in a fast-paced environment • Experience working with a high degree of autonomy and self-direction • Ability to understand and use different software (CRM, Microsoft Office Suite) • Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat)