Bilingual Customer Care Representative

November 20

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EQ Bank | Equitable Bank

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Lending • Mortgages • Residential Lending • Commercial Lending • Reverse mortgages

1001 - 5000 employees

Founded 1970

🏦 Banking

💸 Finance

💳 Fintech

Description

• Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. • An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.

Requirements

• Post-secondary degree or certification in related field of study is desirable. • Demonstrated ability to own an issue and drive to resolution • Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral • Excellent verbal and written communication skills • Excellent analytical and problem solving skills • Experience working with a high degree of autonomy and self-direction • Strong presentation skills • Ability to communicate with professionals at all levels • Excellent Microsoft Office skills • Ability to speak French

Benefits

• Competitive discretionary bonus • Market leading RRSP match program • Medical, dental, vision, life, and disability benefits • Employee Share Purchase Plan • Maternity/Parental top-up while you care for your little one • Generous vacation policy and personal days • Virtual events to connect with your fellow colleagues • Annual professional development allowance and a comprehensive Career Development program • A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience