Customer Support Agent
December 21
Description
• Interact directly with players in a multichannel, multi-language, multi-brand operation. • Provide friendly and efficient chat and email support 24/7 across several brands. • Ensure excellent service standards, resolving player’s requests within established time frames. • Follow communication procedures, guidelines, and policies relating to AML, GDPR, and Responsible Gaming. • Assist with any ad hoc tasks as requested by management.
Requirements
• Native level or C1 level in English. • Good communication skills. • Excellent grammar and typing skills. • Proactive and capable of following set procedures and instructions. • Organized with strong attention to detail. • Availability to work on shifts on a 24/7/365 fast-paced operation. • Previous experience in working with chat/email programs. • Basic computer knowledge. • Previous Customer Service experience in the gambling industry preferred, but not a necessity. • An additional language will be considered a plus.
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